Kelli Greene
Drexel Hill,PA
Summary
Talented customer service associate/bartender offering excellent sales and customer relations abilities developed over 10 years of hands-on food service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Aloft Hotel by Marriott
09.2022 - 11.2023
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
- Maintained thorough understanding of ingredients and preparation of menu items
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Oversaw bar operations, ordering supplies, setting schedules and monitoring staff service
- Minimized errors by keeping up with customer preferences and current tabs
- Increased bar's profile by developing signature cocktails.
Bartender/Restaurant Server
Four Points Sheraton Hotel
09.2022 - 11.2023
- Bartend with efficiency in a large, high-volume, three-sided bar, while simultaneously operating in the service role in the restaurant.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Holiday Inn & Suites
09.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled a high volume of customers regularly.
Customer Service Associate
Aldi Food Market
11.2017 - 08.2019
- Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained visually appealing and effective displays for the entire store
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Service Trainer
McDonald's
11.2012 - 10.2017
- Trained and supervised staff members
- Served as a mentor to junior employees, providing guidance and support in their professional development.
- Worked with management to identify skills and knowledge required for success.
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Followed food safety protocols and best practices as instructed by ServSafe training.
GUEST AMBASSADOR/CASHIER
08.2015 - 07.2016
- Greeted incoming guests and built rapport immediately in order to maximize satisfaction and revenue potential
- Increased customer satisfaction through friendly and professional communication
- Verified and honored sales prices and arranged for carry-outs to customer vehicles
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
RECEPTIONIST
Omnia Nail Spa
05.2014 - 07.2015
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Kept work areas clean and neat, sanitized surfaces and equipment and swept up debris
- Made customer appointments and updated master schedule
- Maintained a calm, professional and fully functional facility at all times.
Education
ASSOCIATE - Criminal Justice
Delaware County Community College PA
Media, PASkills
- Customer service expertise
- Customer Support
- Clear and effective communication
- Fast learner
- Organizational Skills
- Training
- Restaurant Experience
- Food Service
- Task prioritization
- Relationship Building
- Management
- Problem-solving
- Safe service compliance
- Point of sale systems
- Mixology
- Drink preparation
- Team training and development
- Liquor, beer, and wine knowledge
Certification
ServSafe Certified
Timeline
Bartender/Restaurant Server
Four Points Sheraton Hotel
09.2022 - 11.2023
Bartender
Aloft Hotel by Marriott
09.2022 - 11.2023
Server
Holiday Inn & Suites
09.2019 - 01.2021
Customer Service Associate
Aldi Food Market
11.2017 - 08.2019
GUEST AMBASSADOR/CASHIER
08.2015 - 07.2016
RECEPTIONIST
Omnia Nail Spa
05.2014 - 07.2015
Service Trainer
McDonald's
11.2012 - 10.2017
ASSOCIATE - Criminal Justice
Delaware County Community College PA
ServSafe Certified
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