Kelli Holmes
Moline,IL
Summary
Accurate Senior Certified Pharmacy Technician with over 7 years of experience. Excellent telephone etiquette and sound knowledge of medical terminology. Adept at answering multi-line phone systems and processing 100 order requests daily.
Overview
7
7
years of professional experience
Work History
Senior Certified Pharmacy Technician
Divvydose Pharmacy
Moline, IL
04.2017 - Current
- Provided customer service to patients regarding their prescription medications.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Resolved billing issues with insurance companies or other third-party payers.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Assisted with the development of policy changes related to pharmacy services.
- Participated in continuing education programs designed to enhance job knowledge.
- Compiled customer demographic, allergy and medical history background.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
Education
High School Diploma -
06-1989
Some College (No Degree) - Practical Nursing
Certified Pharmacy Technician -
Skills
- HIPAA
- Knowledge of Generic Drugs
- Maintaining Records
- Filling Prescriptions Precisely
- Problem-Solving Skills
- Pharmaceutical Calculations
- HIPAA Compliance
- Insurance Verification
- Knowledge of Medical Terms
- Insurance Billing
- Staff Training and Development
- Pharmacy Operations
Timeline
Senior Certified Pharmacy Technician - Divvydose Pharmacy
04.2017 - Current
Moline High School - High School Diploma,
Black Hawk College - Some College (No Degree), Practical Nursing
Pharmaseer - Certified Pharmacy Technician ,