Kelli Kim
Anaheim
Summary
Motivated Senior in Business Marketing student at San Diego State University with experience as a Barista and Retail Associate. Strong communication and customer service skills developed in fast-paced environments, with a creative mindset and a high level of professionalism. Known for a strong work ethic, adaptability, and the ability to build positive customer relationships while balancing multiple responsibilities.
Overview
4
4
years of professional experience
Work History
Barista
Bird Rock Coffee Roasters
San Diego
06.2025 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Collaborated with team members to ensure efficient service during peak hours and maintain customer satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Retail Sales Associate
Urban Outfitters, Inc.
San Diego
08.2023 - 11.2024
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized displays to attract customers and promote sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Boba Barista
Ding Tea
Brea
02.2022 - 08.2022
- Maintained cleanliness and organization of the barista station.
- Assisted customers with menu selections and answered product questions.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Performed basic maintenance tasks such as wiping down surfaces, cleaning coffee makers.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Education
Bachelor of Science - Marketing Business
San Diego State University
San Diego, CA05-2026
Skills
- Customer service
- Sales techniques
- Team collaboration
- Visual merchandising
- Market research
- Conflict resolution
Timeline
Barista
Bird Rock Coffee Roasters
06.2025 - Current
Retail Sales Associate
Urban Outfitters, Inc.
08.2023 - 11.2024
Boba Barista
Ding Tea
02.2022 - 08.2022
Bachelor of Science - Marketing Business
San Diego State University