Summary
Overview
Work History
Education
Skills
Photographer & writer
Timeline
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Kelli Leibold

Wichita,KS

Summary

Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Skilled in moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

15
15
years of professional experience

Work History

Retail Reset Merchandiser

SAS Retail Solutions
04.2022 - Current
  • Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
  • Enhanced product visibility by arranging promotional displays and carefully positioning items on shelves.
  • Collaborated with store management to ensure proper merchandising techniques were utilized for optimal results.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing inquiries promptly.

Customer Service Representative Trainer

Fanieul Wage Works
02.2019 - 09.2019
  • Enhanced customer satisfaction by providing exceptional training to customer service representatives.
  • Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
  • Streamlined onboarding process for new customer service representatives, resulting in increased efficiency and reduced training time.
  • Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
  • Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
  • Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.

Supervisor

Faneuil Centene
10.2018 - 01.2019
  • Increased team productivity by implementing efficient workflows and setting clear expectations for service representatives.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to service representatives.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Lead Cashier

Ulta Cosmetics
10.2017 - 09.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock to meet expected customer demand.

Performance Coach

Fanieul Centene
01.2018 - 02.2018
  • Enhanced service agent performance by implementing tailored coaching techniques and strategies.
  • Developed personalized training plans for agent improved results and overall performance.
  • Implemented data-driven methodologies to track progress and adjust coaching approaches accordingly.
  • Established a motivational environment, fostering dedication and commitment among agents.

Business Development Manager

Accuvein, LLC
09.2008 - 11.2012
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Taught consultative selling techniques to new and existing staff members to build expertise.

Education

Wichita State University
Wichita, KS

High School Diploma -

Spring Valley High School
Spring Valley, MN
06.1987

Skills

  • Planogram Execution
  • Product Restocking
  • Guest Assistance
  • Merchandise Resetting
  • Attention to Detail
  • Product Rotation
  • Stock Replenishment
  • Physical Stamina
  • Team Collaboration
  • Visual Merchandising

Photographer & writer

I have been taking photos for as long as I can remember, but have been a professional now for over 10 years.  I specialize in Families, High School Seniors & Models.  I started writing a book in 2020 regarding the events of my life.  I believe that our experiences in life are to be shared to help others who may be experiencing the same or to hopefully help others avoid the mistakes we have made, which in turn aids in helping others achieve their dreams & goals, or at the very least it can help them not feel so alone in what they are experiencing.

Timeline

Retail Reset Merchandiser

SAS Retail Solutions
04.2022 - Current

Customer Service Representative Trainer

Fanieul Wage Works
02.2019 - 09.2019

Supervisor

Faneuil Centene
10.2018 - 01.2019

Performance Coach

Fanieul Centene
01.2018 - 02.2018

Lead Cashier

Ulta Cosmetics
10.2017 - 09.2018

Business Development Manager

Accuvein, LLC
09.2008 - 11.2012

Wichita State University

High School Diploma -

Spring Valley High School

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Kelli Leibold