Summary
Overview
Work History
Skills
Timeline
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Kelli Lewis

Fredericksburg,VA

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to your team.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Parallon
11.2023 - Current
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Medical Office Coordinator

Mary Washington Hospital
01.2024 - 03.2025
  • Created and maintained medical records from time of admission through patient discharge.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Advanced Medical Support Assistant

Department of Veterans Affairs
09.2023 - 01.2024
  • Organized patient records to research records, extract medical information, and review documents for completeness and accuracy.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments.
  • Determined nature and urgency of patient requests to refer patients to the appropriate medical staff.
  • Organized patient records to research, extract medical information, and review records for completeness and accuracy.

Staffing Coordinator

Novant Health, Inc
03.2021 - 09.2023
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.

Direct Support Professional

InReach
08.2020 - 07.2023
  • Maintained a clean, safe, and well-organized patient environment.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Entrusted to handle confidential and sensitive situations professionally.
  • Monitored progress and documented patient health status changes to keep thecare team updated.

Teacher's Assistant

Charlotte Mecklenburg School System
08.2020 - 03.2021
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Taught courses under guidance of senior instructors.

Skills

  • EMR
  • Conflict resolution
  • Team leadership
  • Team collaboration
  • Process improvement
  • Medical coding

Timeline

Medical Office Coordinator

Mary Washington Hospital
01.2024 - 03.2025

Patient Access Representative

Parallon
11.2023 - Current

Advanced Medical Support Assistant

Department of Veterans Affairs
09.2023 - 01.2024

Staffing Coordinator

Novant Health, Inc
03.2021 - 09.2023

Direct Support Professional

InReach
08.2020 - 07.2023

Teacher's Assistant

Charlotte Mecklenburg School System
08.2020 - 03.2021

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Kelli Lewis