Kelli Marken
Oxon Hill,MD
Summary
Professional Table Games Floor Supervisor with many years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff.
Overview
5
5
years of professional experience
2000
2000
years of post-secondary education
Work History
Table Games Floor Supervisor
MGM Resorts
Oxon Hill, Md
02.2021 - Current
- Supervised table games operations to ensure compliance with gaming regulations.
- Monitored dealer performance and provided real-time feedback for improvement.
- Assisted in training new staff on game procedures and customer service standards.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
Education
Martinsburg High School
Martinsburg, WVTimeline
Table Games Floor Supervisor
MGM Resorts
02.2021 - Current
Martinsburg High School