Kelli McClendon
Lufkin
Summary
Dynamic and highly reliable bartender/server with a proven track record at Texas Roadhouse, excelling in customer service and multitasking during high-volume events. Adept at training staff and maintaining bar standards, I consistently ensure guest satisfaction while managing cash handling with precision. A dedicated team player committed to delivering exceptional experiences.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Texas Roadhouse
Lufkin, TX
10.2023 - Current
- Provided exceptional customer service by engaging with guests and ensuring satisfaction.
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Assisted in training new staff on drink preparation and customer interaction techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Olive Garden
Lufkin, TX
06.2021 - 01.2024
- Delivered exceptional customer service by attentively responding to guest inquiries and needs.
- Trained new staff on menu items, service protocols, and operational standards.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
Education
High School Diploma -
Lufkin High School
Lufkin, TXNo Degree - Bachelor’s of Social Work
Louisiana State University
Baton Rouge, LA12-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Server
Texas Roadhouse
10.2023 - Current
Server
Olive Garden
06.2021 - 01.2024
High School Diploma -
Lufkin High School
No Degree - Bachelor’s of Social Work
Louisiana State University