Kelli Minutola
Cinnaminson,NJ
Summary
Results-oriented Team Lead with expertise in workflow coordination, operational efficiency, and performance monitoring. Proven success in task delegation and customer relationship management, fostering a collaborative environment to drive team success.
Overview
12
12
years of professional experience
Work History
Team Lead, Core Operations
Cenlar FSB
Ewing, NJ
02.2014 - Current
- Coordinated workflow to ensure timely completion of tasks.
- Implemented best practices for improving operational efficiency.
- Trained staff on compliance and regulatory requirements.
- Monitored team performance and provided constructive feedback.
- Facilitated communication between departments to enhance collaboration.
- Resolved customer inquiries and concerns effectively and promptly.
- Developed training materials for onboarding new team members.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Education
Bachelor of Arts - Communications
Fairleigh Dickinson University
Madison, NJ05-2013
Skills
- Workflow coordination
- Operational efficiency
- Compliance training
- Performance monitoring
- Task delegation
- Customer relationship management
Timeline
Team Lead, Core Operations
Cenlar FSB
02.2014 - Current
Bachelor of Arts - Communications
Fairleigh Dickinson University