Kelli Morrison
Kennebunkport,ME
Summary
Passionate Assisted Living Administrator with proven track record of delivering exceptional customer service, creating productive and positive work environments and exceeding marketing and sales goals. Excellent interpersonal and time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director
Northbridge Companies
Saco, ME
02.2024 - 11.2024
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Managed financial, operational, and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors, and referral partners.
- Directed strategic initiatives for marketing and business growth.
Executive Director
Atria Senior Living
Kennebunk, ME
09.2022 - 02.2024
- Responsible for day-to- day operations of 74 unit senior living community, including hiring and supervising all Department Directors.
- Led and implemented all sales and operation strategies to increase revenue and grow business.
- Conducted routine department audits to ensure company policies and procedures and State regulations were adhered to.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Personal Shopper
Sub-Contractor-Shipt
Biddeford, ME
08.2020 - 09.2022
- Enhanced client satisfaction by providing personalized shopping experiences based on individual preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining positive reputation as Personal Shopper.
- Maintained high satisfaction rating of 5 stars by completing orders quickly and making good selections for customers.
Executive Director
Atria Senior Living
Kennebunk, ME
08.2017 - 02.2020
- Received Quality Enhancement Award for maintaining high first impressions and operation standards; August 2019.
Executive Director
Ellen M. Leach Memorial Home
Brewer, ME
08.2015 - 05.2017
- Responsible for all aspects of Operations and Sales and Marketing for 90 unit, Non-profit Independent Living Community.
- Promoted mission of organization via successful community outreach and marketing strategies.
- Maintained strong relationships with Board of Directors and co-facilitated quarterly Board meetings.
- Composed quarterly reports for Board of Directors, including Financial analysis, Capital Improvements, Marketing and Fundraising efforts.
- Prepared and implemented annual budget.
- Managed hiring process and all aspects of human resources and payroll.
Administrator & Assistant Administrator
Hawthorn Retirement Group
Bangor, ME
12.2009 - 06.2014
- Managed team of six Department Directors and all aspects of daily operations for 92 unit Assisted Living & Memory Care community.
- Maintained high occupancy of 98%-100%.
- Performed all sales and marketing efforts, including touring inquiries and managing lead database.
- Facilitated weekly service plan meetings with residents and families to ensure high resident satisfaction.
- Oversaw successful planning and execution of special events to generate leads and attract new residents.
- Attended quarterly, company seminars on marketing and operation strategies.
- Served as board member for Hammond Street Senior Center for two years.
Education
Bachelor of Science - Mental Health & Human Services
University of Maine At Augusta
Bangor, Maine2006
Skills
- Exceptional Customer Service
- Positive & Upbeat
- Marketing
- Relationship Building
- Adaptability
- Professional Demeanor
- Problem-solving
- Excellent Communication
- Employee retention
- Financial Management
Certification
Mental Health Rehabilitation Technician- Community 12/2006
Brass Rings Dementia Specialist 02/2024
Residential Care Administrator-
RCA 2159 07/2023
Basic Life Support- BLS
10/2024
Social Worker Conditional
LSX 14920 02/2025
Affiliations
Hammond Street Senior Center; Bangor, Maine
Board of Directors 2012-2014
Timeline
Executive Director
Northbridge Companies
02.2024 - 11.2024
Executive Director
Atria Senior Living
09.2022 - 02.2024
Personal Shopper
Sub-Contractor-Shipt
08.2020 - 09.2022
Executive Director
Atria Senior Living
08.2017 - 02.2020
Executive Director
Ellen M. Leach Memorial Home
08.2015 - 05.2017
Administrator & Assistant Administrator
Hawthorn Retirement Group
12.2009 - 06.2014
Bachelor of Science - Mental Health & Human Services
University of Maine At Augusta