Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Pehrson

Tacoma,WA

Summary

Organized and reliable nursing student with a proven background in providing exceptional customer service, seeking a full-time position that offers professional challenges utilizing strong interpersonal skills, excellent time management, and problem-solving capabilities.

Overview

4
4
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
05.2023 - Current
  • Assisted DVMs during procedures and examinations by restraining animals, monitoring vitals and administering medications
  • Engaged with customers to determine treatment needs and present appropriate treatment plans
  • Managed multi-line phone system and documented client communications
  • Achieved top performance by strategically adapting in a rapidly changing and fast-paced environment
  • Developed meaningful client relationships and earned reputation for exceeding customer satisfaction goals
  • Provided superior customer service by addressing customer concerns, demonstrating empathy, and ensuring the problem is resolved swiftly and effectively
  • Collaborated with the hospital team to exceed clinic goals of client satisfaction and retention

Nursing Care Technician

Sumner Veterinary Hospital
09.2020 - 01.2023
  • Monitored and conveyed important patient information to healthcare team to optimize treatment planning
  • Processed new patients and updated client records using standardized software systems
  • Coordinated referrals through insurance and other veterinary specialists and documented details into patient charts
  • Educated clients about billing, payment processing and financial support programs by maintaining up-to-date knowledge of product and hospital service changes
  • Investigated and resolved customer inquiries and complaints quickly and empathetically
  • Exhibited patience, understanding, and professionalism when dealing with clients and staff
  • Responded to customer requests, offering support and tailored recommendations

Education

Associate of Applied Science - Practical Nursing

Clover Park Technical College
Lakewood, WA
06.2026

Skills

  • Customer retention strategies
  • Outstanding interpersonal skills
  • Customer service oriented
  • Adaptability
  • De-Escalation Techniques
  • Problem-solving
  • Technical proficiency
  • Telephone etiquette
  • Multitasking abilities

Timeline

Veterinary Assistant

Banfield Pet Hospital
05.2023 - Current

Nursing Care Technician

Sumner Veterinary Hospital
09.2020 - 01.2023

Associate of Applied Science - Practical Nursing

Clover Park Technical College

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Kelli Pehrson