Mercedes Berroteran
Flagstaff,AZ
Summary
Dependable veterinary assistant and customer service representative effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Canyon Pet Hospital
10.2021 - Current
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Customer Service Associate
Walgreens
03.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Biology
Northern Arizona University
Flagstaff, AZ05.2024
High School Diploma -
Hemet High School
Hemet, CA05.2020
Skills
- Problem Identification
- Animal Restraint
- Handle Emergency Situations
- Problem-Solving Ability
- Active Listening
- Customer Retention Strategies
Accomplishments
- Employee of the month for May 2023
Timeline
Veterinary Assistant
Canyon Pet Hospital
10.2021 - Current
Customer Service Associate
Walgreens
03.2021 - 10.2021
No Degree - Biology
Northern Arizona University
High School Diploma -
Hemet High School
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