KELLI Stutzman
Lincoln,NE
Summary
Focused office coordinator with 20 plus years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Office Coordinator
Window World Of Lincoln
Lincoln, NE
02.2014 - 02.2024
- Facilitate contracts, getting signatures, down payments & scheduling needed measurements
- Process new contract information in the system
- Scheduled appointments for design consultants to optimize client consultations.
- Placed product orders with suppliers to maintain inventory levels.
- Process final job costs
- Collect final payments
- Process sales commission
- Enter service requests & order service parts
Customer Service Representative
Carson Services Inc
Lincoln, NE
09.2011 - 09.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints using conflict resolution techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers about product features and benefits.
- Processed orders and managed customer accounts efficiently.
- Maintained knowledge of company products and services continuously.
- Documented customer interactions in the company database accurately.
- Trained new staff on customer service protocols and systems.
- Collaborated with team members to improve service processes.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Broadcasting & Communications
Southeast Community College
Lincoln, NE 08.1990 - 08.1992
Skills
- Contract management
- Payment processing
- Inventory management
- Scheduling appointments
- Appointment scheduling
- Service order processing
- Data entry
Timeline
Office Coordinator
Window World Of Lincoln
02.2014 - 02.2024
Customer Service Representative
Carson Services Inc
09.2011 - 09.2012
Broadcasting & Communications
Southeast Community College
08.1990 - 08.1992