Kelli Tucker
Delaware,OH
Summary
Results-driven Account Executive known for high productivity and efficient task completion. Specialize in client relationship management, strategic planning, and analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and business goals.
Overview
31
31
years of professional experience
1994
1994
years of post-secondary education
Work History
Account Executive
Harte Hanks
East Bridgewater, Massachusetts
01.2015 - Current
- Managed client accounts to drive satisfaction and retention.
- Cultivated relationships with key decision makers through regular meetings and quarterly reviews.
- Collaborated with cross-functional teams to improve service delivery and processes.
- Prepared presentations to highlight services and core competencies.
- Generated weekly and monthly reports on active SKUs and print production costs.
- Provided timely customer service support to resolve issues efficiently.
- Oversaw comprehensive project management from inception to completion.
- Prepared and submitted monthly invoices for multiple lines of business.
Account Manager (Contractor)
LexisNexis
Miamisburg, Ohio
12.2013 - 07.2014
- Contributed to Digital Services Operations by supporting internal brand teams in marketing initiatives.
- Led scheduling, development, and launch of e-billboards targeting current LexisNexis customers across multiple platforms.
- Assisted in producing printed materials for trade shows and sales meetings to enhance visibility.
Account Services Manager
The Navicor Group
Columbus, OH
04.2000 - 06.2013
- Acted as liaison between external client teams and internal agency teams to enhance collaboration.
- Managed media plans exceeding $1 million annually, coordinating timely ad unit placements.
- Oversaw financial aspects for multiple accounts, ensuring accurate budget management.
- Prepared and presented monthly and quarterly reconciliation reports to clients.
- Appointed by senior leadership to ensure consistency in processes across agency teams.
- Facilitated strategic development and execution of multimillion-dollar service scopes.
- Provided onboarding and training for new employees, serving as an agency mentor.
- Implemented best practices to optimize operational efficiency within account services.
Public Relations Assistant/Office Manager
Clary Communications
Columbus, OH
02.1995 - 04.2000
- Delivered comprehensive organizational consultation and association management for professional organizations.
- Coordinated statewide annual training meetings in university settings to enhance member engagement.
- Managed accounts payable, accounts receivable, employee timesheets, and payroll efficiently.
- Executed full-service conference planning for state agencies, ensuring seamless operations.
- Served as centralized hub of information and communication for members across the state.
- Oversaw office management functions to maintain organizational effectiveness.
Education
Bachelor of Arts - Journalism
The Ohio State University
Columbus, OH 09.1989 - 05.1994
Brookhaven High School
Columbus, OHSkills
- Oral and written communication
- Multitasking
- Client management
- Project management
- Financial oversight
- Strategic planning
- Customer relationship management
- Cross-functional collaboration
- Process improvement
- Problem solving
- Event planning
- Training
Timeline
Account Executive
Harte Hanks
01.2015 - Current
Account Manager (Contractor)
LexisNexis
12.2013 - 07.2014
Account Services Manager
The Navicor Group
04.2000 - 06.2013
Public Relations Assistant/Office Manager
Clary Communications
02.1995 - 04.2000
Bachelor of Arts - Journalism
The Ohio State University
09.1989 - 05.1994
Brookhaven High School