Kelli Vilardo
Mt. Pleasant,SC
Summary
Providing customer engagement, product knowledge and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics. Engaging Sales Associate committed to providing outstanding customer service. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Daniel Island Club
Charleston, SC
04.2025 - 05.2026
- Trained new bartenders on techniques and customer service expectations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed inventory levels and ordered supplies to ensure efficient operations.
Managing Baretender/Lead Caterer
Fat Buddies Ribs And B B Q
Franklin, Nc
10.2023 - 09.2024
- Crafted signature cocktails and maintained beverage menu offerings.
- Assisted in menu planning and ingredient sourcing for various events.
- Set up and cleaned up food preparation and service stations before and after catered events.
Managing Bartender
Tchefuncte Country Club
Covington, LA
07.2017 - 02.2023
- Maintained inventory levels and ordered supplies as needed for service.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Coordinated events such as happy hours, special promotions, and private parties.
Skills
- Excellent Customer Service Skills
- Mixologist
- Problem-solving skills
- Multi-tasking strength
- Exceeds sales goals
- Positive and professional
Timeline
Lead Bartender
Daniel Island Club
04.2025 - 05.2026
Managing Baretender/Lead Caterer
Fat Buddies Ribs And B B Q
10.2023 - 09.2024
Managing Bartender
Tchefuncte Country Club
07.2017 - 02.2023