Kelli Walton
Milwaukee
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, showcasing exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Passionate about fostering a supportive environment that prioritizes client needs and promotes teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Rogers Behavioral Health
Milwaukee, WI
05.2025 - Current
- Observe, record, and report on patient behavior, mood, and responses to treatment. Provide emotional and psychological support.
- Help patients with daily tasks, hygiene, and activities like eating or getting dressed.
- Assist in implementing treatment plans by administering medications, taking vital signs, and participating in therapy sessions.
- Respond to crisis situations, de-escalate conflicts, and provide calming techniques.
- Lead therapeutic activities, such as group sessions, educational classes, and recreational events.
- Maintain patient records and prepare documentation for medical staff.
Cardiac Procedure Tech
Advocate Aurora Health
Milwaukee, WI
07.2023 - 05.2025
- Facilitated patient preparation for medical procedures, enhancing comfort and understanding of procedural expectations. Monitored vital signs and overall comfort to ensure a positive testing experience.
- Administered EKGs, stress tests, and echocardiograms while maintaining compliance with medical protocols.
- Oversaw functionality checks and routine maintenance of sonography machines and EKG monitors, ensuring optimal performance.
- Ensured readiness of equipment and supplies to enhance physician performance during invasive procedures, specifically cardiac catheterizations.
- Managed meticulous patient record-keeping, capturing all test findings and procedural information for effective healthcare delivery.
Mental Health Technician
Granite Hills Mental Health Hospital
Milwaukee, WI
06.2022 - 09.2023
- Monitoring patients and recording observations.
- Reporting back on each patient's progress and concerns.
- Ensuring patients have a safe and supportive environment.
- Diffusing situations in which patients wish to harm themselves or others.
- Providing emotional support to patients.
- Alerting medical professionals to intervene in emergencies.
- Carrying out assessments and other administrative tasks.
- Maintaining strict patient confidentiality.
Certified Nursing Assistant
Clement J. Zablocki VA Medical Center
Milwaukee, WI
10.2020 - 06.2022
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
Education
Practical Nursing (Associate Degree / Higher Diploma) - Practical Nursing
Milwaukee Area Technical College
Milwaukee, WI06-2027
Early Childhood Education (Associate) - Early Childhood Education
Concordia University-Wisconsin
Milwaukee, WI06-2016
All general H.S studies (High school or equivalent) -
Milwaukee School Of Entrepreneurship
Milwaukee, WI12-2004
Skills
- Customer Service (10 years)
- Medical terminology
- Medication Administration
- Microsoft Office (10 years)
- Behavioral Health
- Nursing
- Communication skills
- Microsoft Excel (10 years)
Certification
- BLS Certification
- Driver's License
- CNA
Timeline
Mental Health Technician
Rogers Behavioral Health
05.2025 - Current
Cardiac Procedure Tech
Advocate Aurora Health
07.2023 - 05.2025
Mental Health Technician
Granite Hills Mental Health Hospital
06.2022 - 09.2023
Certified Nursing Assistant
Clement J. Zablocki VA Medical Center
10.2020 - 06.2022
Practical Nursing (Associate Degree / Higher Diploma) - Practical Nursing
Milwaukee Area Technical College
Early Childhood Education (Associate) - Early Childhood Education
Concordia University-Wisconsin
All general H.S studies (High school or equivalent) -
Milwaukee School Of Entrepreneurship