Kelli Wolfenbarger
Knoxville,TN
Summary
With expertise in problem-solving and relationship-building, I effectively advocate for clients and coordinate comprehensive care plans at Tennessee Valley Recovery. My strong case management skills and patient support consistently achieve positive outcomes and foster trust and open communication. I contribute significantly to team efforts and client success, utilizing a solid background in case management. I have a proven ability to collaborate with teams and adapt to changing needs, with skills in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, I am committed to achieving positive outcomes.
Overview
1
1
year of professional experience
Work History
Case Manager
Tennessee Valley Recovery
11.2023 - Current
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Behavioral Health Technician
Tennessee Valley Recovery
11.2023 - 03.2024
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Taught clients how to complete basic household chores and prepare food.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Charted on each patient daily.
- Administered patient medications and tracked dosages.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Performed client intake procedures according to internal standards for new admissions.
- Conducted client rounds to check on residents.
- Organized recreational activities to assist in patient recovery.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Education
No Degree - General
Walters State Community College
Morristown, TNGED -
Claiborne County Adult Learning Center
Tazewell, TN05-2002
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Case Planning
- Records Management
- Referral Coordination
- Patient support
Timeline
Case Manager
Tennessee Valley Recovery
11.2023 - Current
Behavioral Health Technician
Tennessee Valley Recovery
11.2023 - 03.2024
No Degree - General
Walters State Community College
GED -
Claiborne County Adult Learning Center
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