Kellie Brash
Montgomery,AL
Summary
Office administration and management professional focused on productivity, efficiency, and service quality. Strong organizational skills with technical and business acumen. Effective collaboration with cross-functional teams to support long-term operational excellence.
Overview
27
27
years of professional experience
Work History
Front Office Coordinator
Benchmark
Pike Road, Alabama
04.2024 - 10.2025
- Greeted new patients and provided clear explanations of insurance copays, deductibles, and payment plans to enhance patient understanding.
- Processed financial transactions, collected copayments, and ensured accurate payment processing to maintain financial integrity.
- Managed administrative tasks including filing, data entry, and document organization to streamline office operations.
Patient Registration Specialist
Baptist Medical Center
Montgomery, AL
05.2022 - 01.2024
- Supported patient check-in by entering demographic information.
- Verified insurance details to support correct copay collection, billing accuracy, and fewer claim issues.
- Checked benefit eligibility, coverage limits, and coordination of benefits for patient accounts.
- Assisted with scheduling follow-up appointments to support continuity of care.
Clinica Scheduler
Baptist Medical Center
Montgomery, AL
10.2021 - 04.2022
- Processed pre-certification requests for out-of-state insurance, VA and WC claims to ensure timely patient care.
- Scheduled patients’ outgoing appointments for pain, therapy or surgery.
- Maintained accurate documentation of all patient charts to support effective care continuity.
- Scanned approved pre-certifications into PowerChart in patient medical records.
- Communicated with doctors through PowerChart.
Receptionist
Montgomery Veterenary Associates
Montgomery , AL
01.2020 - 04.2021
- Scheduled appointments and answered incoming calls professionally to enhance client communication.
- Facilitated patient service by actively listening to needs and conveying details to medical staff.
- Reviewed completed services and verified payment methods for accuracy to ensure smooth transaction processing.
- Kept cash drawer balanced and finished end-of-day reports accurately.
- Created and mailed personalized welcome cards to new clients, enhancing their onboarding experience.
Shift Supervisor
Starbucks
Montgomery, AL
05.2019 - 01.2021
- Proactively resolved issues during shifts to maintain smooth operations and customer satisfaction.
- Resolved customer concerns and supported service recovery using Starbucks service standards.
- Delegated tasks to leverage team members' strengths and enhance workflow efficiency.
- Managed inventory counts, product rotation, and restocking to ensure optimal café operations.
- Supported daily Starbucks store operations and coordinated floor coverage with team members.
Flight Attendant
American Airlines
Dallas, Texas
08.2014 - 05.2020
- Showcased proficiency in emergency procedures and safety protocols in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Executed emergency procedures during incidents, providing guidance to peers to enhance passenger safety.
- Checked emergency equipment and ensured cabin readiness to maintain safety standards before departure.
- Performed pre-flight checks on exit doors and lavatories to ensure operational readiness and passenger comfort.
Barista
Starbucks
Montgomery, AL
01.2019 - 04.2019
- Crafted handcrafted Starbucks beverages according to drink recipes and quality standards, ensuring customer satisfaction.
- Managed point-of-sale system and processed customer orders efficiently, enhancing service speed.
- Completed opening and closing duties across cafe and service areas.
- Followed health, safety, and sanitation guidelines to support successful state inspections.
- Ensured equipment functionality through regular inspections and servicing, supporting uninterrupted cafe operations. in proper working order according to manufacturer instructions.
International Student Services Coordinator
Auburn Univeristy Montgomery
Montgomery , AL
05.2011 - 08.2016
- Facilitated orientation and enrollment events.
- Resolved student concerns through clear guidance and follow-up.
- Coordinated student events, including orientations and workshops, to foster community engagement.
- Created and distributed information on student services resources.
- Worked with external organizations to secure funding for student services activities.
Sales Lead
Outback Steakhouse
Montgomery, AL
12.1998 - 05.2011
- Guided teammates on suggestive selling and add-on item promotion.
- Led training sessions for new employees on sales techniques and procedures.
- Recruited, hired, and trained new hires to improve profitability.
- Resolved customer complaints quickly while maintaining quality standards.
- Monitored POS transactions and checked the accuracy of payment processing.
- Oversaw daily cash register operations to ensure accurate transactions, using POS system and processing sales and returns.
Bursar Office Assistant
Troy University Montgomery
Montgomery, AL
12.1998 - 12.2002
- Facilitated student payment processing and receipt issuance through Troy University Montgomery.
- Analyzed account balances and payment histories in university financial records to maintain up-to-date financial status.
- Assisted with daily cash handling and drawer reconciliation tasks.
- Executed daily bank deposits and organized deposit records to enhance financial tracking and accountability.
- Created invoices, receipts, letters, and memos using Microsoft Office Suite.
Education
Bachelor of Science - Finance
Troy University
Montgomery, AL12-2002
Skills
- Financial processing and administrative support
- Customer service excellence
- Analytical thinking and problem-solving
- Conflict resolution strategies
- Team collaboration and synergy
Timeline
Front Office Coordinator
Benchmark
04.2024 - 10.2025
Patient Registration Specialist
Baptist Medical Center
05.2022 - 01.2024
Clinica Scheduler
Baptist Medical Center
10.2021 - 04.2022
Receptionist
Montgomery Veterenary Associates
01.2020 - 04.2021
Shift Supervisor
Starbucks
05.2019 - 01.2021
Barista
Starbucks
01.2019 - 04.2019
Flight Attendant
American Airlines
08.2014 - 05.2020
International Student Services Coordinator
Auburn Univeristy Montgomery
05.2011 - 08.2016
Sales Lead
Outback Steakhouse
12.1998 - 05.2011
Bursar Office Assistant
Troy University Montgomery
12.1998 - 12.2002
Bachelor of Science - Finance
Troy University