Lilly Fischbeck
Salt Lake City,UT
Summary
Dedicated customer service professional with over four years in hospitality roles, adept at optimizing guest experiences in fast-paced environments. Proven ability to manage scheduling and enhance patient flow, ensuring seamless service delivery. Seeking to leverage strong communication skills and a positive attitude in a dynamic serving position.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
Elite Dental
Orem, Utah
01.2024 - Current
- Managed daily appointment scheduling to optimize clinic efficiency.
- Coordinated patient check-in and check-out to enhance patient flow in fast-paced dental office.
- Processed insurance billing claims for timely submission and follow-up, ensuring maximum reimbursement.
- Generated aging reports and monitored outstanding balances to ensure financial accuracy and reduce discrepancies.
Guest Services Associate
Bavarian Lodge
Leavenworth, WA
05.2026 - 08.2026
- Resolved guest concerns with a focus on delivering exceptional customer service and enhancing guest satisfaction.
- Assisted guests with reservations, check-in/out, and accommodations to ensure seamless guest experiences.
- Supported peak operations in a seasonal role, facilitating efficient service during high-demand periods.
Hostess
Block Restaurant Fine Dining
Provo, Utah
01.2023 - 08.2023
- Managed reservations, seating flow, and waitlists with OpenTable, optimizing guest turnover in high-volume restaurant
- Welcomed guests, ensuring high-quality dining experience through attentive service
- Assisted servers by efficiently running food and maintaining tables, enhancing overall service quality
Barista/Cashier
Main Street Sweets
Mesa, AZ
04.2021 - 08.2022
- Operated cash register, processed transactions, and handled customer payments accurately.
- Engaged with customers, providing friendly service and addressing inquiries effectively.
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
Education
Bachelor's Degree - Human Resources
Utah Valley University
Orem, Utah12-2026
Associate of Science -
Utah Valley University
Orem, UtahSkills
- Scheduling & Coordination
- Appointment management
- Insurance Verification
- Patient care coordination
- Front desk management
- Administrative Support
- Transaction processing
- Office software proficiency
- Communication
- Customer Service
- Problem Solving
- Team collaboration
- Confidential Records Management
Timeline
Guest Services Associate
Bavarian Lodge
05.2026 - 08.2026
Front Office Coordinator
Elite Dental
01.2024 - Current
Hostess
Block Restaurant Fine Dining
01.2023 - 08.2023
Barista/Cashier
Main Street Sweets
04.2021 - 08.2022
Bachelor's Degree - Human Resources
Utah Valley University
Associate of Science -
Utah Valley University