Summary
Work History
Education
Skills
Accomplishments
Timeline
pwb

Kellie Edwards

Covington ,Kentucky

Summary

Committed to ensuring customer satisfaction by providing exceptional service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Assistant Office Manager

911 Photography
09 2002 - 04 2015
  • Recorded expenses and maintained accounting records.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
  • Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • I carried $99 avagage
  • Assisted call-in customers with questions and orders.

Customer service representative

Speedway
08 2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.

Education

HHA/HMA - In Home Health Care

Council on Aging learning adventures
02.2010

Skills

  • Sales expertise
  • Multi-line phone talent
  • Stocking and replenishing
  • POS systems expert
  • Build report woth customers
  • Great people skills
  • Helping figuring out customer problem
  • Listening Skills

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Assistant Office Manager

911 Photography
09 2002 - 04 2015

Customer service representative

Speedway
08 2022 - Current

HHA/HMA - In Home Health Care

Council on Aging learning adventures

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Kellie Edwards