Pearl John-Lewis
Boynton Beach,FL
Summary
Customer success and client experience expert with over 10 years of experience in customer engagement and team leadership. Proven success at AT&T Retail in enhancing team collaboration and resolving conflicts. Proficient in Adobe Photoshop and QuickBooks, driving service improvements and increasing customer satisfaction through effective training and operational strategies. Dedicated to delivering excellence in all initiatives.
Overview
15
15
years of professional experience
Work History
Assistant Office Manager
St. Thomas Radiology
St. Thomas, USVI
01.2025 - Current
- Oversee daily radiology office operations and patient care coordination.
- Handle accounts payable, front desk assistance, and appointment scheduling.
- Manage billing inquiries and deescalate issues with professionalism and empathy.
- Conduct staff interviews, manage schedules, and support performance evaluations.
- Assist with budgeting, workflow optimization, and compliance with healthcare standards.
Freelance Graphic Designer
Cool Signs
St. Thomas, USVI
01.2023 - 02.2024
- Designed branding, print, and digital media aligned with client vision and guidelines.
- Delivered multiple custom illustration projects on time and with strong client feedback.
- Collaborated with teams to meet project needs and present concepts effectively.
Customer Experience Manager
AT&T Retail
Boynton Beach, USA
08.2021 - 12.2022
- Tracked KPIs to improve satisfaction and drive service enhancements.
- Developed and led staff training on customer engagement.
- Created 'The Double Door Experience' to elevate NPS results.
Assistant Sales Manager
AT&T Retail
USVI & Boynton Beach, USA
02.2014 - 08.2021
- Co-led a 23-person team, managing sales, payroll, and performance planning.
- Organized sales training and motivated staff to exceed sales goals.
- Drove operational excellence and continuous process improvement.
Retail Sales Consultant / Key Holder
AT&T Retail
St. Thomas, USVI
11.2010 - 02.2014
- Managed the sales floor and led by example to meet customer service and sales targets.
- Handled administrative tasks, contracts, and product knowledge development.
Education
High School Diploma -
Charlotte Amalie High School
St. Thomas, USVI01.2003
Skills
- Team communication and collaboration
- Conflict resolution and training
- Accounts payable management
- Billing support
- Graphic design proficiency
- Microsoft Office Suite expertise
- Apple Pages knowledge
- QuickBooks proficiency
- UAttend application knowledge
- Sales management
- Customer experience strategies
- Google Docs experience
References
Available upon request
Timeline
Assistant Office Manager
St. Thomas Radiology
01.2025 - Current
Freelance Graphic Designer
Cool Signs
01.2023 - 02.2024
Customer Experience Manager
AT&T Retail
08.2021 - 12.2022
Assistant Sales Manager
AT&T Retail
02.2014 - 08.2021
Retail Sales Consultant / Key Holder
AT&T Retail
11.2010 - 02.2014
High School Diploma -
Charlotte Amalie High School
Similar Profiles
Isaac TaylorIsaac Taylor
Operations Coordinator at Ascension -St. Thomas Hospital (St. Thomas) MidtownOperations Coordinator at Ascension -St. Thomas Hospital (St. Thomas) Midtown
Clinton G. KnellClinton G. Knell
Custodial Manager at St. Thomas & St. Timothy SchoolCustodial Manager at St. Thomas & St. Timothy School
Mark FletcherMark Fletcher
Cleaner at St. Thomas with St. Mark Church PCCCleaner at St. Thomas with St. Mark Church PCC
Jeremiah LegerJeremiah Leger
Babysitter at Mendossa MezardBabysitter at Mendossa Mezard
JAMES DESTOUCHESJAMES DESTOUCHES
Information Technology Coordinator at Billing Cochran Lyes, Mauro & Ramsey, P.A.Information Technology Coordinator at Billing Cochran Lyes, Mauro & Ramsey, P.A.