Jessica Fierro
Nashville,TN
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proven ability in resource allocation and effective schedule management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Choate Construction
Nashville
11.2025 - Current
- Greeting and directing guest/visitors in a professional, friendly manner.
- Manage FedEx, and courier accounts
- Maintained office supplies inventory, anticipating needs and placing orders to ensure uninterrupted workflow
- Assumed responsibility for managing confidential documents, maintaining utmost discretion at all times
- Created training manuals for standard operating procedures (SOPs) ensuring consistency among staff members
- Support Office Manager as needed
- Maintained a calendar of events, meetings, conferences, appointments.
Office Assistant
Landscape Solutions LLC
03.2025 - 07.2025
- Client Communication: Confidently return calls and emails with a friendly and professional attitude.
- Scheduling: Coordinate and schedule consultations, meetings, and appointments.
- 811 Calls: Handle communications with 811 for necessary utilities locating.
- Logistics: Schedule services for job sites and assist with pulling permits.
- Office Operations: Provide in-person support with office.
- Onboarding: Assist in onboarding process.
- Support CEO and Executive Admin with all company processes.
- Other duties as assigned.
Human Resources Assistant
Grade A Construction
04.2018 - 01.2023
- Answers frequently asked questions relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff
- Maintains the integrity and confidentiality of human resource files and records
- Process payroll and resolve any payroll errors
- Complete Termination paperwork
- Maintains employees records up to date
- Collaborate with senior management in enrollment benefit plans
Intake Specialist
Legal Intake Professionals
03.2016 - 04.2018
- Acquires information from potential clients to accurately identify client case demands
- Establishes rapport with potential clients to ensure confident transition to law firms
- Actively listens to clients while accurately collecting relevant client information
- Verifying claims
- Focuses on company goals such as legendary empathy, 100% quality, consistent professionalism and total focus
- Inbound/Outbound calls
Education
High School Diploma -
Cane Ridge High School
Antioch, TN12.2012
Skills
- Bilingual
- Office administration
- Confidential data handling
- Client communication
- Team collaboration
- Relationship building
- Scheduling and calendar management
Certification
Cosmetic Laser Hair Removal, 05/01/25, Present, Didactic and Hands On instruction covering laser physics, safety, skin typing, contraindications and tissue interaction. Laser Safety Officer training and clinical experience in Laser Hair Removal.
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Office Manager
Choate Construction
11.2025 - Current
Office Assistant
Landscape Solutions LLC
03.2025 - 07.2025
Human Resources Assistant
Grade A Construction
04.2018 - 01.2023
Intake Specialist
Legal Intake Professionals
03.2016 - 04.2018
High School Diploma -
Cane Ridge High School