Kellie Glass
Canyon Lake,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
711 Gas Station
Canyon Lake, TX
04.2024 - 07.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Lead Cashier
Ace Hardware
Canyon Lake, TX
09.2010 - 01.2023
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted in developing store policies related to cashier activities and procedures.
- Processed returns and exchanges efficiently while adhering to company policies.
- Provided support to other departments when needed such as stocking shelves or running register.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Identified opportunities for improving processes related to cash handling and customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Helped with purchases and signed customers up for rewards program.
- Responsible for opening and closing registers accurately according to established procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Resolved discrepancies between sales floor and register information quickly.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Counted and balanced cashier drawers.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Processed payments promptly for customers to exceed productivity standards.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Offered customers carry-out service at completion of transaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Processed hunting/fishing licenses
- Processed ROAs for local businesses that had accounts with our store
- Built lasting relationships with my customers by greeting them by name
Education
High School Diploma -
Banning High School
Wilmington, CA06-1987
Skills
- Time management
- Cash register operation
- Complex Problem-solving
- Relationship building
- Policy and procedure adherence
- Verbal and written communication
- Cash handling accuracy
- Teamwork and collaboration
- Store opening and closing
- Retail store operations
- Professional demeanor
- Point of sale operation
- Task prioritization
- Positive and professional
- POS system operation
- Reliable and punctual
- Excellent communication skills
- Exceptional customer service
- Multi-tasking strength
- Calm demeanor
- Payment processing
- Listening skills
- Customer needs assessment
- Conflict resolution
- Fraud detection
- Friendly and outgoing
Timeline
Sales Associate
711 Gas Station
04.2024 - 07.2024
Lead Cashier
Ace Hardware
09.2010 - 01.2023
High School Diploma -
Banning High School