Kellie Gomez
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
25
25
years of professional experience
Work History
Lead Fashion Stylist
Francesca's Boutique
10.2023 - Current
- Proposed accessories to complete outfits and complement clothing choices.
- Accepted and processed customer payments.
- Merchandised store inventory in seasonal and brand displays.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Monitored security and prevented loss of valuable merchandise.
- Received and processed shipment
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Participated in team meetings and staff training sessions.
Sales Associate
Bath And Body Works, Limited Brands
09.2019 - 06.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
Grocery Shopper
Instacart
03.2020 - 08.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Hairstylist
Self-employed
07.1999 - 08.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Registered Cosmetologist - Cosmetology Education
Danville Beauty School
Danville, ILSkills
- Customer Service
- Product Promotion
- Google Docs
- Cash Register Operation
- Product and Service Sales
- Guest Relations
- Intuit QuickBooks
- POS System Operations
- Store Policies and Procedures
- Teamwork and Collaboration
- Stocking and Replenishing
- Sales Expertise
Timeline
Lead Fashion Stylist
Francesca's Boutique
10.2023 - Current
Grocery Shopper
Instacart
03.2020 - 08.2020
Sales Associate
Bath And Body Works, Limited Brands
09.2019 - 06.2022
Hairstylist
Self-employed
07.1999 - 08.2015
Registered Cosmetologist - Cosmetology Education
Danville Beauty School