Kellie Green
Atlanta,TX
Summary
Dynamic retail professional with extensive experience as a Lead Sales Associate at Dollar General. Proven expertise in cash handling and exceptional customer service, fostering loyalty and repeat business. Adept at team leadership and maintaining store operations, consistently enhancing visual merchandising and inventory management to drive sales and improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Sales Associate
Kim's
09.2018 - 02.2022
Lead Sales Associate
Dollar General
04.2017 - 06.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
Sales Associate
Family Dollar
07.2011 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
Timeline
Lead Sales Associate
Kim's
09.2018 - 02.2022
Lead Sales Associate
Dollar General
04.2017 - 06.2019
Sales Associate
Family Dollar
07.2011 - 02.2013
Criminal Justice
Colorado Technical University
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