Kellie High
Twin Falls ,ID
Summary
Accomplished Assisted Living Manager at Ashley Manor Memory Care, adept in dementia care and critical thinking, significantly enhanced resident satisfaction through innovative care plans. Skilled in staff management and compliance advisory, fostering a collaborative environment and maintaining high standards of patient care. Demonstrated excellence in employee training and mentoring, ensuring optimal service delivery and efficiency.
Overview
10
10
years of professional experience
Work History
Assisted Living Manager
Ashley Manor Memory Care
07.2023 - Current
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
- Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
- Recruited hired, and trained dedicated staff members who were committed to providing exceptional resident care.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Created a welcoming atmosphere in the facility by overseeing aesthetic improvements and maintaining cleanliness standards throughout common areas.
- Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Caregiver
Ashley Manor Memory Care
05.2016 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Caregiver
Chardonnay Assisted Living
06.2016 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Caregiver
Gables Assisted Living
06.2014 - 08.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
Assisted Living Administrator -
State of Idaho
Twin Falls, IDHigh School Diploma -
Lehi High School
Lehi, UT05.2013
Skills
- Dementia Care
- End of life care
- Care Planning
- Nutrition knowledge
- Technology proficiency
- Activity Coordination
- Critical Thinking
- Patient Care Assessment
- Patient Education
- Training and mentoring
- Employee Supervision
- Medication Dispensing
- HIPAA Guidelines
- CPR/AED
- Employee Recruitment and Hiring
- Staff Management
- Schedule Management
- Patient Advocacy
- Employee Performance Evaluations
- Employee Work Scheduling
- Multidisciplinary team collaboration
- Medicare Compliance
- Facility Inspections
- Compliance Advisory
Timeline
Assisted Living Manager
Ashley Manor Memory Care
07.2023 - Current
Caregiver
Chardonnay Assisted Living
06.2016 - 09.2017
Caregiver
Ashley Manor Memory Care
05.2016 - 03.2020
Caregiver
Gables Assisted Living
06.2014 - 08.2016
Assisted Living Administrator -
State of Idaho
High School Diploma -
Lehi High School
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