Kellie Johnson
Saint Albans,NY
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Medical Assistant
GoHealth Urgent Care
12.2024 - Current
- Room patients and obtain/document vital signs, medical histories, and chief complaints.
- Prepare patients for examinations, procedures, and treatments while ensuring comfort and privacy.
- Assist providers with examinations, minor procedures, wound care, injections, EKGs, and specimen collection as appropriate.
- Perform point-of-care testing, and collect laboratory specimens following safety protocols.
- Accurately document patient information in the electronic medical record (EMR).
Cashier/Shopper
ShopRite
New Hyde Park, NY
06.2020 - Current
- Provided excellent customer service by preparing online grocery orders.
- Answered customer inquiries and resolved concerns in a professional manner.
- Processed cash and card transactions efficiently, ensuring accurate financial exchanges.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Implemented best practices for product selection and order fulfillment.
- Trained new staff on operational standards and service excellence.
CUNY Career Launch Program – NYC Care Adult Center
06.2023 - 08.2023
- Recruited participants for elderly care programs.
- Performed receptionist duties including filing, answering inbound calls, scheduling, and assisting older adults with administrative needs.
Education
Radiologic Technology
New York City College of Technology
Brooklyn07-2027
AP Environmental Science, AP U.S. History
John Bowne High School
Flushing, NY06-2022
Skills
- Customer service
- Team collaboration
- Direct patient care
- Cash handling
- Online order fulfillment
- Mobile payment processing
Timeline
Medical Assistant
GoHealth Urgent Care
12.2024 - Current
CUNY Career Launch Program – NYC Care Adult Center
06.2023 - 08.2023
Cashier/Shopper
ShopRite
06.2020 - Current
AP Environmental Science, AP U.S. History
John Bowne High School
Radiologic Technology
New York City College of Technology
Awards
Dean's List, York College (2023), Fall Dean's List (2021)