KELLIE KADIRI
Miami,FL
Summary
Motivated and detail-oriented HR Master's graduate with a GPA of 3.4 from Florida International University, eager to contribute to a dynamic HR department. Proficient in employee engagement, recruitment, benefits administration, performance management, and HR policies. Demonstrated success in clerical roles, customer service, and office management with strong interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Server
Cheesecake Factory Inc
Miami, FL
11.2022 - Current
- Keep track of stock levels, report shortages
- Adhere to all health and safety regulations, ensuring that the dining environment is clean, organized, and safe for both customers and staff
- Accurately input orders into the POS system, manage receipts and transactions, and maintain organized records of sales for future reference.
- Utilize knowledge of the menu to upsell items, recommend specials, and drive sales, contributing to restaurant’s profitability.
- Quickly adapt to changing customer needs and busy service periods, using problem-solving skills to handle unexpected situations effectively.
- Deliver outstanding service to all customers by promptly attending to their needs, addressing any concerns, and ensuring a welcoming and positive dining experience.
- Handle customer complaints and disputes with professionalism, resolving issues quickly to maintain customer satisfaction and retention.
- Mentor new team members, providing guidance on customer service best practices, menu knowledge, and restaurant procedures to ensure consistency in service quality.
- Manage multiple tables efficiently, balancing customer needs with fast-paced service delivery, and maintaining accuracy in order-taking and billing.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Guest Service Representative
European Wax Center
Miami, FL
03.2023 - 03.2024
- Oversee front desk operations, managing check-ins, check-outs, and administrative tasks to ensure a smooth workflow and high customer satisfaction
- Handle guest inquiries and complaints, employing conflict resolution strategies to maintain positive guest experiences
- Collaborate with staff management to optimize scheduling and enhance operational efficiency.
Law Firm Assistant
Mitra Firm
Richmond, TX
08.2022 - 11.2022
- Provided administrative support, including scheduling, data entry, and handling confidential client information
- Assisted in preparing and proofreading legal documents, ensuring accuracy and compliance with legal standards
- Managed client communications via phone, email, and mail, maintaining professional relationships.
Spa Manager
Palm Tree Day Spa
Miami, FL
11.2021 - 03.2022
- Directed day-to-day operations, including staff management, inventory control, and client services, to maximize spa profits
- Developed and implemented training programs to enhance staff performance in customer service and sales
- Managed office tasks such as budgeting, supply ordering, and financial record-keeping.
Greek Life Admissions Advisor
Texas Tech University
Lubbock, TX
04.2019 - 09.2019
- Assisted students with the admissions process, resolving complex issues with parents and students
- Developed marketing materials and managed the university’s Greek Life Instagram page to boost student recruitment
- Organized campus tours and orientation programs, fostering positive relationships with incoming students.
Education
Master's Degree - Human Resources
Florida International University
Bachelor's Degree - Political Science
Texas Tech University
05.2020
Skills
- Recruitment, Talent Acquisition, Onboarding, Performance Management, HR Policies, Training and Development Data Management, Employee Engagement, Personnel Support
- Clerical and Office Management: Scheduling, Data Entry, Record Keeping, Administrative Support, Office Budgeting, Inventory Monitoring
- Customer Service: Complaint Resolution, Guest Services, Relationship Building, Conflict Resolution, Active Listening
- Technical Proficiencies: HRIS, MS Office Suite, POS Systems, Technical Troubleshooting
Affiliations
- Sigma Lambda Gamma National Sorority Inc., Member
- Florida International University Human Resources Student Association, Member
Keyskills
Recruitment, Talent Acquisition, Onboarding, Performance Management, HR Policies, Benefits Administration, Training and Development, HRIS, Data Management, Employee Engagement, Personnel Support, Scheduling, Data Entry, Record Keeping, Administrative Support, Office Budgeting, Inventory Monitoring, Complaint Resolution, Guest Services, Relationship Building, Conflict Resolution, Active Listening, HRIS, MS Office Suite, POS Systems, Technical Troubleshooting
Timeline
Lead Guest Service Representative
European Wax Center
03.2023 - 03.2024
Server
Cheesecake Factory Inc
11.2022 - Current
Law Firm Assistant
Mitra Firm
08.2022 - 11.2022
Spa Manager
Palm Tree Day Spa
11.2021 - 03.2022
Greek Life Admissions Advisor
Texas Tech University
04.2019 - 09.2019
Master's Degree - Human Resources
Florida International University
Bachelor's Degree - Political Science
Texas Tech University