Kellie Lane
Canton,TX
Summary
Customer-oriented Sales/Customer service administrator committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
20
20
years of professional experience
Work History
Accounts Payable/Receivables/C.S.8
198 Truck And Auto Sales
Canton, TX
06.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Met or exceeded sales, customer service and loyalty program standards.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prioritized tasks and projects to meet tight deadlines.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked independently with minimal supervision.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Liaised between clients and support team to quickly resolve issues.
- Met existing customers to review current services and expand sales opportunities.
President of Operations
BerryLane Logistics, LLC
Canton, TX
09.2020 - Current
- Coordinated pickups and deliveries across Texas and other states.
- Communicated with customers daily about freight movements and delivery timetables.
- Handled customer escalations to solve issues and restore customer satisfaction.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Tracked purchase orders and approved vendor invoices for outside services.
- Coordinated repairs to vehicles to maintain operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
Accounts Payable Administrator
Pretzels, Inc. Dba Texas Twist
Carrollton, TX
05.2005 - 07.2020
- Entered purchase orders, invoices and payments into company accounting system. (Peach Tree/Sage & J.D. Edwards)
- Processed new vendor applications and submitted for approval.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Liaised with vendors to communicate payment status.
- Communicated with other departments to verify purchases.
- Managed accurate and timely processing of over 3000 invoices per month.
- Coordinated accounts payable functions and improved workflow.
- Closely monitored accounts and resolve billing discrepancies.
Education
High School Diploma -
Forney High School
Forney, TX05.1986
Some College (No Degree) - Business Administration
Executive Secretarial School
Dallas, TXSkills
- Financial Management
- Business administration
- Consulting
- Budgeting
- Staff Management
- Business planning
- Negotiation
- Financial administration
- Conflict Resolution
- Good Telephone Etiquette
- Critical Thinking
- Training and Development
- MS Office
- Clerical Support
- Time Management
- Self-Motivated
Timeline
Accounts Payable/Receivables/C.S.8
198 Truck And Auto Sales
06.2021 - Current
President of Operations
BerryLane Logistics, LLC
09.2020 - Current
Accounts Payable Administrator
Pretzels, Inc. Dba Texas Twist
05.2005 - 07.2020
High School Diploma -
Forney High School
Some College (No Degree) - Business Administration
Executive Secretarial School