KELLIE MAYS

• Manage borrower consultations, applications, documentation, and mortgage transactions from initial contact through closing.
• Match borrowers with appropriate FHA, VA, conventional, and down-payment assistance solutions based on needs and qualifications.
• Maintain strong borrower and referral partner relationships through proactive communication and responsive service.
• Partner with processing, underwriting, and internal teams to resolve issues and keep transactions moving efficiently.
• Average approximately 25 initial mortgage consultations per month while contributing to a high-volume lending operation.

• Managed automotive finance activity in a high-volume sales environment, identifying financing solutions aligned with customer needs.
• Coordinated lender relationships and financing documentation while maintaining customer service and compliance standards.
• Recognized as a Top 3 Producer for sales and finance performance.

• Led facility operations, staffing, customer service, sales performance, and business development.
• Increased membership and personal training revenue through improved sales processes, programming, and targeted marketing.
• Directed facility improvements and capital acquisitions.

Baseball

• Baseball
• Drafted by the Pittsburgh Pirates

• Baseball
• NAIA All-American