Kellie Menson
Pearland,TX
Summary
Customer service expert with extensive knowledge of specialty pharmacy operations and regulations. Proven ability to conduct accurate refill assessments and coordinate effectively among prescribers, insurance companies, foundations, and customers to resolve issues. Over twenty-seven years of experience in fostering strong relationships and maintaining high ethical standards in all interactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Outbound Care Coordinator
Onco360 Oncology Pharmacy
Houston, TX
03.2023 - Current
- Schedule timely refills and deliveries of specialty medications.
- Update patient demographic information, including current medications, and allergies.
- Initiated funding requests to support patient medication access.
- Manage emails, voicemails, and follow-ups, ensuring prompt responses.
- Prioritize tasks effectively to streamline workflow.
- Answer technical questions regarding workflow for colleagues.
- Coordinate delivery in compliance with state and federal laws, URAC regulations, and REMS programs.
- Report all adverse events to maintain patient safety.
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
houston, tx
05.2004 - 11.2023
- Facilitated refills and delivery of specialty medications through patient outreach.
- Obtained funding and financial aid for copay assistance to support patients.
- Adjudicated complex specialty medication claims, including limited distribution drugs.
- Ensured adherence to HIPAA regulations and URAC standards throughout all processes.
- Managed inventory, maintaining stock levels.
- Reported drugs' adverse reactions.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Trained new pharmacy technicians on operations, policies, procedures, and safety protocols.
- Administered seasonal flu and COVID immunizations.
Education
Pharmacy Technology
EES Allied Health Careers
Houston06-1998
High School Diploma -
I.H. Kempner, Jr. Senior High School
Sugar Land, TXSkills
- Care coordination
- Medication management and knowledge
- Funding initiation and compliance
- Communication skills
- Medical terminology and documentation
- Patient assessment
- Time management and teamwork
- Delivery scheduling
- Customer service
- Workflow optimization
Certification
- PTCB National certification #110102303925921
- Texas state board registration #109922
Timeline
Outbound Care Coordinator
Onco360 Oncology Pharmacy
03.2023 - Current
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
05.2004 - 11.2023
Pharmacy Technology
EES Allied Health Careers
High School Diploma -
I.H. Kempner, Jr. Senior High School