Kellie Quinn
Collierville,TN
Summary
Dynamic Front Office Supervisor recognized for exceptional patient interaction and adeptness in addressing inquiries with professionalism and care. Proven asset in fostering a welcoming environment, consistently demonstrating a positive attitude while managing diverse responsibilities. Equipped with strong verbal communication, writing, and time management skills, dedicated to enhancing operational efficiency and ensuring patient satisfaction. Committed to delivering high-quality service and supporting team success in fast-paced healthcare settings.
Overview
35
35
years of professional experience
Work History
Office Manager
Majestic Auto Sales
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front Office Supervisor
Passons Eye Center
01.1991 - 03.2024
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Assisted the Office Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance, and implemented incentives and team-building events to boost morale.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Supervised and guided new employees, and responded quickly to questions to improve their understanding of job responsibilities.
Education
No Degree - Pre-nursing Studies
University of Memphis
Memphis, TNHigh School Diploma - undefined
Camden High School
Camden, Tennessee05.1986
Skills
- Administrative coordination
- Organization and Planning
- Accounts receivable processing
- Billing processes
- Staff Training
- Multi-Tasking Skill
- Exceptional Patient Support
- Fee Collection
- Employee Relationships
- Issue handling
- Staff supervision
Timeline
Office Manager
Majestic Auto Sales
04.2024 - Current
Front Office Supervisor
Passons Eye Center
01.1991 - 03.2024
High School Diploma - undefined
Camden High School
No Degree - Pre-nursing Studies
University of Memphis