Kellie Reed
Owosso,MI
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
10.2023 - Current
- Negotiated favorable settlements with claimants and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined a fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Customer Service Representative
Progressive
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Manager
Bed Bath & Beyond
06.2017 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate in Science (A.S.) - Early Childhood Education (AECE)
Baker College
Owosso, MI05.2017
Skills
- Scheduling Experience
- Shipping & Receiving
- Remote
- Customer Relations
- Manager
- Claims investigation
- Critical thinking
- Active listening
- Highly motivated
- Team collaboration
- Claims processing
Certification
- Licensed Independent Insurance Adjuster – All States- Department of Financial Services or equivalent regulatory body where licensing is required by the state.
Timeline
Claims Adjuster
Progressive
10.2023 - Current
Customer Service Representative
Progressive
05.2022 - Current
Assistant Manager
Bed Bath & Beyond
06.2017 - 02.2022
Associate in Science (A.S.) - Early Childhood Education (AECE)
Baker College
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