Kellie Reeves
Fort Worth,TX
Summary
HR professional specializing in people operations and employee engagement. Facilitates onboarding, training, and performance management while enhancing workplace culture through effective coaching and process improvement. Collaborates with leadership to align employee initiatives with operational goals, ensuring a consistent and positive employee experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Manager
HMHost
Fort Worth, TX
12.2023 - Current
- Lead onboarding and continuous training for frontline and supervisory staff, ensuring employees understand job responsibilities, procedures, safety expectations, and performance standards.
- Lead day-to-day people and operational activities while supporting frontline and supervisory employees in a fast-paced environment.
- Coached employees and managers on performance evaluations and development conversations to enhance skill growth and address improvement opportunities.
- Partnered with leadership to identify skill gaps and development needs, implementing targeted solutions to address operational challenges.
- Monitored performance metrics to identify training needs and process improvements, contributing to enhanced operational effectiveness.
- Collaborate with cross-functional leaders to improve employee engagement, operational effectiveness, and team performance.
- Facilitate hands-on training and reinforce company policies, operational standards, safety requirements, and customer experience expectations.
Benefits Coordinator
Apex Systems
Atlanta, Remote
10.2021 - 09.2023
- Coordinated employee communications and training initiatives related to benefits, policies, procedures, and process changes.
- Coordinated employee communications and training initiatives on benefits, policies, procedures, and process changes to enhance employee knowledge and engagement.
- Supported a positive employee experience by providing clear information and assisting with questions related to processes and benefits.
- Created and maintained process documentation, reference materials, and employee resources to support consistent execution and knowledge transfer.
- Identified communication and training gaps, recommending improvements to enhance employee understanding and streamline operational processes.
- Partnered with cross-functional teams to communicate and implement updated processes and procedures.
- Facilitated positive employee experience by providing clear information and addressing inquiries regarding processes and benefits.
Manager
Darden Corporation
Orlando, FL
06.2011 - 10.2021
- Led training, onboarding, and employee development for teams of 50+ employees across multiple functional areas.
- Conducted new-hire onboarding, safety training, compliance training, and leadership development for employees and newly promoted leaders.
- Coached managers and team members on performance and accountability, enhancing employee development and service expectations.
- Supported performance management through coaching, documentation, and feedback, fostering accountability and ongoing development.
- Partnered with corporate and operational stakeholders to align employee training and development initiatives with strategic business objectives.
- Used observation, employee feedback, and performance results to identify trends and recommend targeted improvements.
- Helped drive employee engagement and retention through consistent coaching, development, recognition, and communication.
- Supported change management initiatives by preparing employees and leaders for new processes, systems, and business requirements.
Information Technology Specialist
Publix Corporation
Lakeland, FL
09.2007 - 06.2011
- Delivered technical training and end-user support, enhancing system adoption and user experience.
- Created training materials, process documentation, and reference resources, facilitating system implementations and updates.
- Supported change management by guiding employees through system changes, enhancements, and new procedures.
- Partnered with users and internal teams to identify issues and communicate solutions, streamlining process effectiveness.
- Translated technical processes into clear instructions and training for employees with varying levels of technical experience.
Skills
- Onboarding process
- Training & Development
- Performance Management
- Coaching support
- Employee Engagement
- Performance metrics
- Benefits Administration
- HR Process & Policy Support
- HR/Operational Compliance
- Change management
- Cross-functional collaboration
- Process Improvement
- Process Development
- Process Mapping
- Training Materials Development
- Workshop Facilitation
- Human Resources Operations
- Manager communication
- Performance Analysis
- Microsoft Office: Excel
- Employee relations
Certification
- ServSafe, 2023
- TABC Certification, 2023
Technical Hr Tools
- Fort Worth, Fort Worth, TX
- Remote, Atlanta, GA
- Orlando, Orlando, FL
- Lakeland, Lakeland, FL
Core Hr Operations Competencies
- Fort Worth, Fort Worth, TX
- Remote, Atlanta, GA
- Orlando, Orlando, FL
- Lakeland, Lakeland, FL
Timeline
Manager
HMHost
12.2023 - Current
Benefits Coordinator
Apex Systems
10.2021 - 09.2023
Manager
Darden Corporation
06.2011 - 10.2021
Information Technology Specialist
Publix Corporation
09.2007 - 06.2011