Jesse Keyes
Crofton,MD
Summary
Results-driven manager with extensive experience in operations and customer service. Known for decision-making abilities and time management skills, successfully enhancing customer satisfaction and optimizing inventory management systems to reduce waste and improve service delivery.
Overview
25
25
years of professional experience
Work History
Manager
Fence & Deck Connection
Millersville, MD
06.2001 - Current
- Mentored junior team members, promoting professional development and knowledge sharing within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined operations by implementing new inventory management systems, reducing waste and improving efficiency.
- Analyzed customer feedback to refine service offerings and improve overall client satisfaction ratings.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and a safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
High School Diploma -
Mount St. Joseph
Baltimore, MDSkills
- Operations management
- Inventory management
- Decision-making
- Schedule preparation
- Communication skills
- Staff development
- Task delegation
- Task management
- Team leadership
- Operational oversight
- Verbal and written communication
- Performance review
- Effective communication
- Onboarding process
- Employee onboarding
Timeline
Manager
Fence & Deck Connection
06.2001 - Current
High School Diploma -
Mount St. Joseph