Experienced operations manager with strengths in team leadership, vendor management, and customer service. Known for streamlining daily workflows, controlling costs, and improving service delivery.
Work History
Manager
6 Years 11 Months
Southside European | 11.2019 - Current
Directed daily operations, ensuring efficient customer intake and service coordination.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Improved workflow consistency by standardizing communication between customers, technicians, and internal teams.
Managed inventory controls, parts ordering, and vendor follow-up to support repair turnaround.
Directed daily front-of-house operations, ensuring efficient customer intake and service coordination.
Front Desk Supervisor
3 Years 5 Months
Best Western El Centro Inn | 08.2017 - 01.2021
Supervised front desk operations, ensuring smooth check-in, check-out, and guest service workflows.
Resolved guest complaints promptly, maintaining satisfaction and protecting brand reputation.
Coordinated reservations, room assignments, and availability updates to support accurate occupancy management.
Trained new agents on property systems, service standards, and daily shift procedures.
Music Teacher
1 Year 9 Months
Imagine School | 09.2015 - 06.2017
Directed choir, band, and classroom ensembles through rehearsals, performances, and seasonal programs.
Differentiated instruction to support varied skill levels, learning styles, and classroom engagement needs.
Assessed student progress using formative checks, rubrics, and performance-based evaluations.
Sales Associate
1 Year 9 Months
Pacsun | 08.2015 - 05.2017
Delivered personalized customer service to support sales, product discovery, and repeat visits.
Coached new associates on product knowledge, fitting room service, and sales techniques.
Processed transactions accurately using POS system and handled cash, card, and return procedures.
Maintained visual merchandising standards by folding, sizing, and organizing floor displays.