Kellie Renfro
Boiling Springs,SC
Summary
Driven professional with a proven track record at Honey Baked Ham, enhancing customer satisfaction through expert relationship building and effective problem-solving. Excelled in leadership roles, notably as Owner at Hair On Main And Day Spa, where strategic management and attention to detail led to significant business growth. Skilled in customer engagement and consistently achieving company goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Associate
Honey Baked Ham
05.2020 - 09.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Trendz Hair Studio
07.2015 - 08.2020
Owner
Hair On Main And Day Spa
01.1990 - 07.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Cosmetology License - Hair
Piedmont College Hair School
Spartanburg, SCDiploma -
Bolingsprings High School
Boiling Springs, SCSkills
- Customer Service
- Time Management
- Attention to Detail
- Leadership Qualities
- Customer interaction
- Customer Engagement
- Hair stylist
- Hair color specialist
- Caregiver
- At home health care
- Owner of Hair Salon
- Relationship Building
Certification
Cosmology certificate
Timeline
Associate
Honey Baked Ham
05.2020 - 09.2022
Associate
Trendz Hair Studio
07.2015 - 08.2020
Owner
Hair On Main And Day Spa
01.1990 - 07.2015
Cosmetology License - Hair
Piedmont College Hair School
Diploma -
Bolingsprings High School
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