Kellie Russell

Plan and execute group travel programs and destination events, managing logistics, budgets, and supplier coordination from initial planning through traveler departure.

• Plan and execute group travel programs and destination events, managing logistics, budgets, and supplier coordination from initial planning through traveler departure.
• Plan and coordinate accommodations, transportation, excursions, and travel documentation for groups ranging from 10 to 40+ travelers while managing booking timelines and deadlines
• Coordinate multi-destination itineraries and traveler logistics to ensure accurate reservations and seamless arrivals
• Collaborate with resorts, cruise lines, and transportation vendors to confirm reservations, special requests, and service requirements
• Design group travel packages and negotiate amenities and upgrades with suppliers to enhance value and overall guest experience
• Develop and manage trip budgets, track deposits and payment schedules, and maintain financial accuracy for group bookings
• Resolve itinerary changes and travel disruptions to maintain continuity and protect the traveler experience
• Build booking forms, checklists, and communication workflows that streamline planning and create a seamless client experience
• Implement structured communication timelines that improve organization, support on-time payments, and encourage repeat bookings and referrals
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Managed complex investigations and regulatory compliance processes requiring meticulous documentation, stakeholder coordination, and risk mitigation.

• Coordinated and prioritized multi-party case activities, deadlines, and documentation to resolve high-volume caseloads on schedule
• Interpreted and applied federal regulations and policies to ensure procedural compliance and reduce organizational risk
• Reviewed contracts, agreements, and supporting documentation for adherence to legal and policy requirements
• Facilitated collaboration between leadership, legal teams, and external stakeholders to resolve issues and maintain alignment
• Produced detailed reports and maintained audit-ready records supporting transparency and accountability
• De-escalated and resolved sensitive issues while protecting organizational integrity and stakeholder trust
• Managed caseloads involving dozens of investigations simultaneously
• Ensured case resolution within federally mandated timelines to prevent compliance penalties
  

Supported compliance and risk management objectives across a 10-hospital system by coordinating investigations, training programs, and policy implementation to reduce regulatory risk.

• Coordinated and managed an average caseload of 35 investigations monthly, conducting research, analysis, and reporting to meet federal resolution deadlines and prevent penalties
• Collaborated with legal teams, law enforcement, leadership, and staff to investigate complex complaints and ensure accurate case resolution
• Designed and delivered compliance and privacy training 1–2 times per month for audiences of 10–100 employees across the health system
• Developed and updated training materials, interactive learning tools, and leadership talking points to support consistent communication on sensitive issues
• Created compliance guidance to improve risk awareness
• Advised and partnered with executive leadership, including the Chief Medical Officer, on corrective action strategies to mitigate liability and strengthen compliance practices
• Led quarterly compliance data collection and conducted audits across 10 member hospitals to ensure policy adherence
• Supported annual reporting to the Office for Civil Rights by tracking case metrics and training staff on reporting requirements for approximately 200 cases annually
• Conducted system-wide privacy risk assessments to identify trends and recommend process improvements
• Drafted and implemented privacy and confidentiality policies supporting regulatory compliance and operational consistency