Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Smalls

Bloomfield,NJ

Summary

Versatile customer service representative and professional assistant with adequate experience in industry. Maintains professional appearance and demeanor and efficiently completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Independent Contractor

DoorDash Inc.
Bloomfield, New Jersey
08.2019 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Executive Assistant

Agile For Life
Bloomfield, United States
02.2021 - Current
  • Transcribed phone messages and relayed to appropriate personnel
  • Organized and coordinated daily, weekly, and monthly meetings.
  • Prepared documents, reports and presentations for executive members using advanced software proficiencies.
  • Filed paperwork and organized computer-based information.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Executive Assistant

Source Of Knowledge Bookstore
Newark, New Jersey
08.2020 - 02.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Recommended products to customers, thoroughly explaining details.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

Valley High School
West Des Moines, IA
05.2017

Skills

  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Electronic Information Systems
  • Policy and Procedure Adherence
  • Data Entry and Maintenance
  • Organizing
  • Planning & Maintaining
  • Call Documentation
  • Report Creation
  • Advanced Excel
  • MIcrosoft Word
  • Microsoft Power BI

Timeline

Executive Assistant

Agile For Life
02.2021 - Current

Executive Assistant

Source Of Knowledge Bookstore
08.2020 - 02.2021

Independent Contractor

DoorDash Inc.
08.2019 - Current

High School Diploma -

Valley High School

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Kellie Smalls