Kellie Smith
San Antonio,TX
Summary
Resourceful customer service professional with 1+ year of experience in retail and food service industries. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Experienced in managing customer inquiries and product selection, contributing to increased sales revenue. Currently pursuing a degree in Biology, demonstrating a commitment to continuous learning and development.
Professional with extensive experience in customer service, adept at addressing inquiries and resolving issues to enhance customer satisfaction. Demonstrated ability to manage customer accounts and handle cash transactions accurately while providing product recommendations that align with customer needs. Proven track record of maintaining high service standards in fast-paced environments, contributing to increased sales revenue through effective communication and problem-solving skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer Service
IKEA
San Antonio, TX
03.2025 - 03.2026
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction
- Managed customer complaints professionally, identifying appropriate solutions that fostered customer loyalty
- Guided customers in product selection based on needs and preferences, contributing to increased sales revenue
Server
Golden Vision
San Antonio, TX
11.2023 - 12.2025
- Delivered meals and beverages promptly to guests.
- Checked guest satisfaction and handled service requests courteously.
- Took food and drink orders with accurate table service.
Cashier
HEB
San Antonio, TX
03.2019 - 06.2022
- Cash handling Organized cash and coins for efficient handling. and customer service
- Scanned groceries and verified pricing at H-E-B registers.
- Bagged customer purchases following H-E-B front-end service standards.
- Bagged customer purchases efficiently, adhering to H-E-B front-end service standards for optimal customer satisfaction.
- Assisted shoppers in locating products and answering store inquiries to enhance shopping experience.
FedEx Package Handler
FedEx Express
San Antonio, TX
10.2018 - 12.2020
- Handled packaging of items in a warehouse setting
- Scanned barcodes and verified package routing in FedEx Express systems
- Sorted packages by destination, service level, and delivery schedule
- Packaging items and material handler
HEB Cashier
HEB
San Antonio, TX
01.2013 - 07.2016
- Handled money while packaging groceries accurately
- Operated H-E-B checkout lanes and processed cash, card, and digital payments.
- Scanned groceries and verified prices using H-E-B point-of-sale systems.
- Bagged customer purchases carefully to protect fragile and refrigerated items.
Cashier/Stocker
Skate land east
San Antonio, TX
07.2008 - 09.2015
- Managed financial transactions by accurately handling cash and card payments at the point of sale. customer service stocking products
- Handled money transactions, provided customer service, and stocked products
- Processed cash, card, and mobile payments efficiently
- Issued skate rentals and admission tickets
- Answered customer questions about sessions and pricing
- Supported snack bar and pro shop transactions
- Maintained organized and clean checkout area to enhance customer experience
Education
Biology (Some college) -
Northwest Vista College
High school diploma or GED -
James Madison
San Antonio, TXSkills
- Office experience
- Cash handling
- Customer inquiry handling
- Customer service
- Public speaking
- Computer skills
- Phone communication
- Managing customer accounts
- Product demos
- Customer communication
- Computer operation
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License, Food Handler Certification, Non-CDL Class C
Languages
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Additional Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service
IKEA
03.2025 - 03.2026
Server
Golden Vision
11.2023 - 12.2025
Cashier
HEB
03.2019 - 06.2022
FedEx Package Handler
FedEx Express
10.2018 - 12.2020
HEB Cashier
HEB
01.2013 - 07.2016
Cashier/Stocker
Skate land east
07.2008 - 09.2015
Biology (Some college) -
Northwest Vista College
High school diploma or GED -
James Madison