Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelliene Wetzel-Garcia

Pleasant Hill,CA

Summary

Dynamic professional with a proven track record in customer service and administrative support, notably at Old Navy. Skilled in complaint resolution and time management, I excel in delivering exceptional service and optimizing operational efficiency. Demonstrated ability to maintain a positive and professional demeanor while achieving company goals. Compassionate Community Support Worker with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals. Proven record of implementing innovative programs that improve community health and wellness.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Old Navy
Walnut Creek, CA
03.2024 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Apprentice Carpenter

Local Union 68L
Oakland, CA
03.1997 - 09.2002
  • Performed routine tasks such as measuring, cutting, and assembling materials.
  • Completed all assigned tasks within specified deadlines to ensure project continuity.
  • Assisted in the preparation and clean-up of work areas to maintain a safe environment.

Education

Some College (No Degree) - S.P.I.R.I.T. Program

Contra Costa College
San Pablo, CA

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Administrative support
  • Time management
  • Positive and professional

Timeline

Customer Service Representative

Old Navy
03.2024 - Current

Apprentice Carpenter

Local Union 68L
03.1997 - 09.2002

Some College (No Degree) - S.P.I.R.I.T. Program

Contra Costa College
Kelliene Wetzel-Garcia