Kellisa Waugh
Riverview,FL
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining inventory at Publix. Excelled in project leadership and strategic planning at Mesmereyeze, boosting revenue and optimizing operations. Skilled in SQL and customer service, adept at forecasting, data analysis, and building strong stakeholder relationships. Demonstrates exceptional time management and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Publix
Riverview, FL
11.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and maintaining optimal stock levels.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Operations Coordinator
Mesmereyeze
03.2019 - 11.2022
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Increased revenue through strategic planning and market analysis.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records, and managing audits as required.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Reviewed operations reports to understand numbers and trends.
Education
Bachelor of Science - Economics
University of The West Indies Mona
09.2020
Associate of Science -
St. Andrew High School
2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Data Cleaning
- SQL
- Excel Functions
- Forecasting and planning
- Query Writing
- Database Design
Certification
- Fundamentals of Digital Marketing, Google- March 2021
- Introduction to SQL, Break Into Tech - April 2024
- Advanced SQL, Break Into Tech - May 2024
- Relational Queries in SQL, Break Into Tech - June 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Associate
Publix
11.2023 - Current
Operations Coordinator
Mesmereyeze
03.2019 - 11.2022
Bachelor of Science - Economics
University of The West Indies Mona
Associate of Science -
St. Andrew High School