Kellise McLaurin
Houston,TX
Summary
Dynamic professional with a strong background in practice management and patient care coordination. Expertise in data analysis and staff training, driving operational improvements and effective communication across teams to enhance clinic performance.
Overview
4
4
years of professional experience
Work History
Regional Practice Manager
Results Physiotherapy
Houston, TX
04.2023 - Current
- Managed daily operations and ensured efficient workflow within the clinic.
- Supported hiring managers in the interviewing and hiring of new Patient Care Coordinators
- Continued development of New Hire Patient Care Coordinators
- Ran daily reports to evaluate clinic performance based on efficiency, V/FTE, and collections
- Provided leadership and guidance to Patient Care Coordinators to achieve goals and objectives
- Conducted weekly calls to provide updates and reminders to the region
- Facilitated integration of company rollouts into existing workflows to enhance operational efficiency
- Supported and managed the Remote PCC for regional coverage
Patient Care Coordinator
Results Physiotherapy
Houston, TX
12.2021 - 04.2023
- Coordinated patient schedules to optimize clinic flow and service delivery.
- Maintained accurate patient records in electronic health systems diligently.
- Organized patient follow-ups to promote ongoing engagement in therapy programs.
- Maintained accurate patient care activity records in electronic health record systems to support quality care.
- Scheduled appointments for patients and coordinated follow-up visits.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records to ensure readiness for treatment.
Education
Associate of Science -
Lone Star College
Houston, TX05-2022
Skills
- Patient care coordination
- Practice management
- Electronic health records
- Referral management
- Performance reporting
- Data analysis
- Operational efficiency
- Staff training
- New hire training
- Staff development
- Team leadership
- Schedule management
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Staff performance
- Patient engagement
Timeline
Regional Practice Manager
Results Physiotherapy
04.2023 - Current
Patient Care Coordinator
Results Physiotherapy
12.2021 - 04.2023
Associate of Science -
Lone Star College