Kelliser Gayle
Deltona,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of America
Deland , FL
01.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative Manager
ADT Security
Lake Mary Fl
02.2021 - 03.2022
- Analyzed customer feedback to identify areas for improvement in service quality.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Resolved escalated customer complaints promptly and professionally.
- Coached Customer Service Representatives on improving communication skills with customers.
Customer Service Representative
Concentrix
Orlando Fl
02.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Pine Ridge High School
Deltona, FLSkills
- Consultative Sales
- Complaint resolution
- Information Security
- Report Generation
- Data Entry
- Active Listening
- Dispute Resolution
- Escalation management
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative
Bank of America
01.2023 - 02.2024
Customer Service Representative Manager
ADT Security
02.2021 - 03.2022
Customer Service Representative
Concentrix
02.2020 - 01.2021
Pine Ridge High School
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