Kellsie Koontz
Evansville,IN
Summary
A dynamic professional with a proven track record, adept in customer service and time management. Leveraged strong leadership qualities to enhance customer satisfaction and improve operational efficiency. Excelled in data entry, demonstrating attention to detail and a commitment to workplace safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Walmart
10.2023 - 08.2024
- Increased customer satisfaction by resolving complex issues swiftly and providing exceptional service at all times.
- Collaborated with team to streamline inventory processes, reducing waste and ensuring optimal stock levels were maintained.
- Organized stock efficiently, ensuring timely shelf replenishment, clearly labeling items, and arranging according to size or color.
- Assisted in online grocery orders, ensuring, timely and accurate delivery to boost customer satisfaction.
- Facilitated online order fulfillment, enhancing customer experience and operational efficiency.
Apprentice Carpenter
Central Midwest Regional Council of Carpenters
04.2022 - 10.2023
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Assisted with movement of materials and equipment to job sites.
- Cut materials according to specifications in preparation for installation.
- Strengthened team productivity by maintaining a clean and organized job site, ensuring easy access to tools and materials.
- Increased workplace safety by adhering to company guidelines and OSHA requirements during all carpentry tasks.
Home Repair Technician
Catholic Charities of Evansville
09.2021 - 03.2022
- Provided new construction and repairs to residential properties in the Evansville area while ensuring exceptional customer service and maintaining proper safety measures.
- Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.
- Reduced costs for customers by accurately identifying issues that could be resolved through minor adjustments instead of full replacements.
Diet Office, Cook
The Women's Hospital
04.2019 - 05.2021
- Entered patients' data according to dietitian's orders
- Maintained adequate records
- Answered phone calls using a multi-line phone system promptly and professionally
- Assisted patients in ordering food according to dietitian's orders
- Cooked all meals for patients, staff, cafeteria, and customers while following state safety guidelines and regulations
- Excellent balancing history of cash deposits in the cafeteria
Education
Associate of Applied Science - Associate of Applied Science
IKORCC/Ivy Tech Community College
Newburgh04-2026
High School Diploma -
William Henry Harrison High School
Evansville, IN05-2012
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Workplace safety
- Customer engagement
- Courteous and professional
- New hire training
- Data entry
Certification
OSHA 10
Languages
English
Full Professional
Timeline
Associate
Walmart
10.2023 - 08.2024
Apprentice Carpenter
Central Midwest Regional Council of Carpenters
04.2022 - 10.2023
Home Repair Technician
Catholic Charities of Evansville
09.2021 - 03.2022
Diet Office, Cook
The Women's Hospital
04.2019 - 05.2021
Associate of Applied Science - Associate of Applied Science
IKORCC/Ivy Tech Community College
High School Diploma -
William Henry Harrison High School