Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kelly Abbott

Chardon,OH

Summary

Dynamic Global Center of Excellence Lead at Rizing, a Wipro Company, with a proven track record in operational excellence and stakeholder relationship management. Spearheading a $30M workforce management practice, among many other workstreams, driving innovation and process optimization while fostering effective team cohesion. Proven ability to architect and lead large-scale delivery teams, streamline enterprise workforce processes, and deploy innovative, multilingual solutions across industries. Trusted executive-level partner skilled in strategic planning, stakeholder alignment, and operational maturity. Combines visionary thinking with tactical execution to drive sustainable impact at scale.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Global Center of Excellence Lead - Benefits & Time

Rizing, a Wipro Company
07.2015 - Current
  • Launched and scaled a high-performing international delivery team in Workforce Management, growing the Time practice into a $30M/year business supporting large, multilingual enterprise clients across diverse industries.
  • Leader of the Global Center of Excellence for the Benefits and Time pillars, delivering strategy, thought leadership, governance and assurance across the globe, product alignment with market trends and a fully fledged global community.
  • Operationally executed full-cycle implementations in varying degree of size and complexity. These programs, all with unique processes and regulatory requirements demand attention to detail to ensure that budgets and deliverables are met and expectations are exceeded.
  • Acted as executive liaison and strategic advisor, aligning stakeholder expectations, managing global delivery frameworks, and ensuring business outcomes exceeded KPIs.
  • Championed process optimization, team agility, and innovation by standardizing delivery playbooks and promoting continuous improvement in service offerings and driving sales cycles.

System Integrator Delivery Specialist

Benefitfocus
08.2013 - 06.2015
  • Spearheaded the data transformation teams for enterprise customers (50K + Employees) within the USA, to design and implement robust health and wellness benefit platforms.
  • Collaborate with clients and internal teams to gather integration requirements and translate them into technical specifications.
  • Develop and maintain data mapping, transformation, and validation processes while maintaining best practices within the architecture of end to end flows of HCM through the benefits platform and delivering to payroll.
  • Troubleshoot and resolve integration issues, ensuring data accuracy and system reliability.
  • Maintain documentation for integration processes, data flows, and system interactions whilst ensuring compliance with data security and privacy standards (e.g., HIPAA).
  • Orchestrated the Solution Extension (SOLEX) relationship creation between Benefitfocus and SAP SuccessFactors as a strategic partner. Meeting the necessary requirements within the organization to align with the SOLEX protocols to include the creation of the System Integrator program and delivery department.
  • Collaborated in the creation of the certification journey for System Integrators to obtain credentials to implement Benefitfocus as a partner. This formed the training classes and continuing education learning journeys for every role.

Skills

  • Global Operations Leadership
  • Effective team cohesion
  • Global HR software implementation
  • Architectural solutions design
  • Organizational change management
  • Stakeholder relationship management
  • Adaptive strategy development
  • AI Tools Development
  • Sales Delivery
  • Product offerings development
  • Program development methodology
  • Adaptable problem solver

Certification

  • Payroll Integrations Analyst (Benefitfocus) – 2013
  • Implementation Consultant – Benefits (Benefitfocus) – 2016
  • Associate Certification, Employee Central (SAP SuccessFactors) – 2016
  • Global Benefits Certification (SAP SuccessFactors) – 2017
  • L1 Time & Attendance – Functional & Configuration (WorkForce Software) – 2017
  • Time Solution Configuration Partner (Kronos Workforce Dimensions) – 2019
  • L1 Absence Compliance Tracker – Functional & Configuration (WorkForce Software) – 2020
  • L2 Absence Compliance Tracker – Configuration (WorkForce Software) – 2020
  • Associate Enablement (WorkAxle) – 2023

Timeline

Global Center of Excellence Lead - Benefits & Time

Rizing, a Wipro Company
07.2015 - Current

System Integrator Delivery Specialist

Benefitfocus
08.2013 - 06.2015

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