KELLY ALDER
Abingdon,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Field Service Coordinator
Ellicott Dredges
11.2017 - Current
- Created and maintained daily and weekly reports for upper management.
- Maintained records of receipts, orders, invoices, quotes and financial transactions to submit to accounting.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Coordinate Domestic and International projects scheduling field service for startup and training.
- Work in conjunction with Service Technicians to assign and plan projects being mindful of impact to service coverage.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepare and deliver estimates to customers for parts and services.
- Organize and schedule billable service calls creating necessary paperwork for technicians with an emphasis on availability of parts, labor and travel.
- Follow-up with customers to ensure customer satisfaction with all on-site work.
- Take payment from customer for service and create Sales Orders.
- Submit and reconcile expense reports
- Proofread and edited service reports for company distribution.
Customer Service Representative
Cantwell-Cleary
01.2013 - 04.2016
- Managed over 50 customer calls per day
- Restocked office supplies and submitted purchase orders to maintain stock levels.
- Responded to internal and external customer requests for products, services, and company information.
- Processed orders for parts, product and service calls.
- Collected cash and credit card payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Assisted Sales Department with clerical and administrative needs.
Customer Service/Billing Clerk
Fiber Products Industrial
02.2002 - 06.2012
- Responded to customer calls and emails to answer questions about products and services.
- Respond to request for quotation in conjunction with sales following established pricing guidelines
- Process orders in a timely manner, with attention to product identification, pricing, and inventory
- Updated account information to maintain customer records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitor weekly financial aging report following necessary collection calls.
Education
High School Diploma -
Southwestern Senior High School
Skills
- Scheduling and calendar management
- Administrative Support
- Customer Service
- Order Processing
- Payment Processing
- Multi-Line Phone Systems
- Professional Demeanor
- Verbal and written communication
- File Organization
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Excel
Timeline
Administrative Assistant/Field Service Coordinator
Ellicott Dredges
11.2017 - Current
Customer Service Representative
Cantwell-Cleary
01.2013 - 04.2016
Customer Service/Billing Clerk
Fiber Products Industrial
02.2002 - 06.2012
High School Diploma -
Southwestern Senior High School
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