Kelly Anderson

Customer Service Representative

Optimum

06.1992 - Current

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Monitored key performance indicators to ensure continuous improvement in service quality.
Described product and service details to customers to provide information on benefits and advantages.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Exhibited high energy and professionalism when dealing with clients and staff.