Kelly-ann Storm
Owensboro,KY
Summary
Dynamic Patient Financial Advocate with expertise in medical billing and financial counseling at Owensboro Health Regional Hospital. Proven track record in optimizing financial processes, enhancing patient satisfaction, and resolving complex billing issues. Strong communicator with a commitment to teamwork and problem-solving, successfully reducing wait times for financial aid applications.
Overview
14
14
years of professional experience
Work History
Patient Financial Advocate
Owensboro Health Regional Hospital
Owensboro, KY
10.2024 - Current
- Delivered financial counseling to patients, enhancing understanding of billing and insurance processes.
- Guided patients in navigating payment options and financial assistance programs.
- Facilitated collaboration with clinical staff to address and resolve patient billing inquiries.
- Oversaw accurate documentation of patient interactions and financial agreements within hospital database systems.
- Instructed patients on insurance benefits eligibility requirements and out-of-pocket costs to enhance informed decision-making.
- Optimized financial advocacy processes to enhance patient satisfaction and minimize wait times.
- Facilitated negotiation of payment plans with patients, ensuring alignment with hospital policies and individual financial situations.
- Analyzed patient financial trends and provided actionable feedback for departmental service improvement initiatives.
- Informed patients about diverse resources aimed at reducing financial burdens linked to medical expenses.
- Optimized financial aid application process, significantly reducing wait times.
- Executed comprehensive reviews of patient accounts to enhance revenue collections.
- Facilitated effective communication between patients, providers, and payers to enhance collaboration and drive positive financial outcomes.
- Directed financial counseling services across three clinics, ensuring streamlined workflows and enhanced patient support.
- Executed comprehensive financial assessments and facilitated patient navigation through KY Medicaid and financial assistance applications.
- Facilitated collaboration between clinical and administrative teams to enhance patient access and optimize operational processes.
- Addressed complex insurance issues, including denials, eligibility discrepancies, and billing concerns.
- Facilitated patient education on coverage options, payment plans, and available resources.
- Enhanced revenue cycle performance by minimizing uncompensated care and optimizing collections processes.
Pharmacy Technician
Walmart
Owensboro, KY
09.2012 - Current
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated patients on medication usage, side effects, and safety protocols.
- Maintained compliance with pharmacy laws and regulations during daily operations.
- Oversaw training of new pharmacy technicians to enhance team performance.
- Implemented workflow improvements that increased operational efficiency in the pharmacy.
- Collaborated with healthcare providers to resolve prescription-related issues effectively.
- Monitored medication storage conditions to ensure product integrity and safety compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Owensboro Community And Technical College
Owensboro, KYSkills
- Medical billing expertise
- Healthcare industry
- Financial counseling
- Cross-cultural sensitivity
- Trade policy
- Customer service
- HIPAA compliance
- Verbal and written communication
- Claims processing
- Patient registration
- Insurance verification
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Project management
- Filing and data archiving
- Payment collection
- Medical billing
- Issue research
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
Timeline
Patient Financial Advocate
Owensboro Health Regional Hospital
10.2024 - Current
Pharmacy Technician
Walmart
09.2012 - Current
Owensboro Community And Technical College