Kelly Arena
Sarasota
Summary
Experienced in cash handling and regulatory compliance, with a proven track record of balancing cash drawers and vaults daily while processing end-of-month reports. Developed strong customer relationships through exceptional service, addressing inquiries and resolving complaints efficiently. Recognized for monitoring suspicious activity and adhering to established security protocols, ensuring a safe banking environment. Demonstrated ability to manage multiple tasks under pressure while providing support to fellow tellers during peak business hours.
Overview
34
34
years of professional experience
Work History
Senior Teller
American Momentum Bank
Sarasota
07.2023 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Balance cash vault along with balancing my own cash drawer daily, also balanced ATM each day.
- Processed end of month reports that included night observation of branch monthly teller and vault audits and monthly compliance training
- Client change of address, check orders, stop payments and banking transactions.
- Provided support to customers with inquiries regarding their accounts.
- Recognized suspicious activity or behavior from customers and took appropriate action according to established procedures.
- Welcomed customers and offered pleasant service during entire transaction.
- Managed multiple tasks simultaneously while meeting deadlines efficiently.
Bank Teller
Enfield Community Federal Credit Union
Enfield
08.2021 - 07.2023
- Assisted customers with ordering checks, and setting up online banking services, adding emails to account”s adding beneficiaries and joint account holders also processed new Debit cards through Jack Henry.
- Provided assistance to other tellers during peak business hours as needed.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Built and maintained client relationships through quality, personalized interactions.
Teller Supervisor
CT State Prison Employees Federal Credit Union
Enfield
09.2019 - 08.2021
- In charge of vault and ordering cash
- Placed new debit card orders, stop payments, adjusted payroll deductions, added joint account holders and added beneficiaries, updated ATM files.
- Opened and closed accounts
- Processed member transactions
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Supplied tellers with coin and currency.
- Resolved problems or discrepancies concerning customers' accounts.
Bank Teller/ Floater
Stafford Savings Bank
Stafford Springs
06.2018 - 08.2021
- Followed strict compliance guidelines when completing financial transactions for customers.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided assistance to other tellers during peak business hours as needed.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
Stafford High School
Stafford Springs , CT06-1985
Skills
- Cash handling
- Regulatory compliance
- Transaction processing
- Suspicious activity monitoring
- Relationship building
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Audit preparation
- Flexible scheduling
- Decision making aptitude
- Bank security protocols
- Transaction verification proficiency
- Adaptable to change
- Transaction processing accuracy
- Mentoring junior staff
- Confirming transactions
- Strong work ethic
- Team leadership qualities
- Accuracy
- Empathy and patience
- Collaboration and teamwork
- Resilience under pressure
- Customer confidentiality
- Clear verbal communication
- Teller support
- Supervising tellers
- 10-key touch
- Night and safe deposit
- Trustworthy and honest
- Issue resolution
- Transaction review
Timeline
Senior Teller
American Momentum Bank
07.2023 - Current
Bank Teller
Enfield Community Federal Credit Union
08.2021 - 07.2023
Teller Supervisor
CT State Prison Employees Federal Credit Union
09.2019 - 08.2021
Bank Teller/ Floater
Stafford Savings Bank
06.2018 - 08.2021
High School Diploma -
Stafford High School
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