Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Bass

Montrose,CO

Summary

Dynamic Program Assistant and Communications Officer with proven expertise in information management and creative problem-solving. Excelled at Colorado State Patrol by streamlining processes and enhancing interdepartmental communications. Skilled in event planning and conflict resolution, achieving significant improvements in operational efficiency and customer satisfaction. Talented Program Assistant that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Program Assistant

Colorado State Patrol
12.2020 - Current
  • Overseeing office finances, including budgeting, reconciliation, petty cash and bill payments.
  • Responsible for uploading case files to the Islion Drive and sharing body-worn camera evidence and case files to the District Attorney's office.
  • Managed office supply and inventory procurement.
  • Providing exceptional customer service to both internal & external customers via phone and in person.
  • Planned, Organized and Executed numerous successful special events.
  • Participated in the relocation planning process, including identifying suitable alternative locations and coordinating the transition by packing, moving, and setting up new facility.

Communications Officer

Colorado State Patrol
04.2018 - 12.2020
  • Operated complex communication devices and programs(Premier One Cad, Open Fox, Open Query and Radio systems).
  • Answering phone calls and entering appropriate information into Cad to create calls for service.
  • Dispatching calls to appropriate agencies within 14 counties located in Southwestern Colorado.
  • Assessing emergency requests and making quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted with training and coaching to develop new dispatchers.


Communications Officer

Henderson County Sheriff's Office
01.2017 - 04.2018
  • Answering and dispatching calls for police, fire, and ambulance service.
  • Making critical decisions for emergency situations.
  • Checking clearances for officers, entering warrants, protection orders, stolen and missing articles into NCIC/TCIC.
  • Airing and sending broadcast messages to Statewide/Nationwide agencies.
  • Operating complex CAD computer systems and equipment.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Directed responders using assigned mapping systems for timely emergency attendance.

Communications Officer

Colorado State Patrol
02.2005 - 09.2015
  • Received calls for service via phone and teletype and created the call in CAD.
  • Dispatched calls to the appropriate agency or Trooper in the 24 counties located in Southeastern Colorado in a timely manner.
  • Performed supervisor duties as a Team Leader.
  • Checked clearances for officers on a call.
  • Entered numerous Felony warrants for the Colorado Department of Corrections.
  • Obtained a certification in Leadership in Police Organizations.

Education

Dental

Pueblo Community College
Pueblo, CO

Dental

Metropolitan Community College
Omaha, NE

Dental Assisting

Community College of Air Force
Holloman AFB, NM
07-1996

Skills

  • Information Management
  • Budget monitoring
  • Creative Problem-Solving
  • Decision-Making
  • Interpersonal Skills
  • Process Improvement
  • Event Planning
  • Teamwork and Collaboration
  • Conflict Resolution
  • Computer Skills
  • Active Listening
  • Map reading skills

Certification

Certificate in Dental Assisting-07/1996

Leadership in Police Organizations-11/2012

Texas Commission of Telecommunication LIcense-02/2017

Spanish for 9-1-1 Dispatch-12/2018

CPR/AED/First-Aid-Adult/Pediatric-02/2019

K-12 Pillar Instructor Program-06/2019

APCO Customer Service in Public Safety-05/2020

Prerequisite Branch CTO Certificate-06/2020

APCO Communications Center Supervisor-08/2020

DPA Leadership Nuts & Bolts Supervisor Class-09/2020

Notory Public-12/2020

CCIC Certification-09/2024



Timeline

Program Assistant

Colorado State Patrol
12.2020 - Current

Communications Officer

Colorado State Patrol
04.2018 - 12.2020

Communications Officer

Henderson County Sheriff's Office
01.2017 - 04.2018

Communications Officer

Colorado State Patrol
02.2005 - 09.2015

Dental

Pueblo Community College

Dental

Metropolitan Community College

Dental Assisting

Community College of Air Force

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